Relationship Banker

Job Overview This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. The position involves accurately and efficiently processing cash transactions and conducting deep conversations with clients to understand their financial and personal priorities. The goal is to connect clients with solutions that meet their financial goals. Responsibilities Execute the bank's risk culture and strive for operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Collaborative, building and nurturing strong relationships. Passionate, committed, and driven to deliver an experience that improves clients' financial lives. Confident in identifying solutions for clients based on their needs. Effective and confident communicator, comfortable engaging all clients. Quick learner, adaptable to new information and technology platforms. Educates clients on how to conduct simple banking transactions through self‑service technologies. Strong critical thinking and problem‑solving skills to meet client needs. Adheres to established processes and guidelines, laws, and regulations. Manages time and capacity efficiently. Results‑focused, acting in the best interest of the client. Available to work weekends and/or extended hours; may be scheduled at any financial center location within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of industry products and solutions. One year of demonstrated successful sales experience in a salary‑plus‑incentive environment with individual sales goals. Six months of cash handling experience. Bachelor's Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, or finance). Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education High School Diploma / GED / Secondary School or equivalent. Shift & Work Hours Shift: 1st shift (United States of America). Hours per week: 40. Location US – CA – Lancaster – 1028 W Avenue K – 10TH & K BC (CA0225). Pay Pay range: $25.00 – $26.77 hourly. Base pay, not incentive eligible. Pay determined based on experience, education, and skill set. Predictable pay. Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, and resources to support employees’ physical, emotional, and financial well‑being. #J-18808-Ljbffr