Federal Field Service Manager

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to protect people, property and places, fostering collaboration critical for safer communities, schools, hospitals, businesses, and ultimately, safer nations. Job Overview The Onsite Federal Field Services Manager, based in Washington, D.C., provides technical oversight and strategic direction for a team of Field Engineers and Service professionals. This role ensures the architectural maintenance and operational integrity of mission‑critical backhaul infrastructures, including ASTRO 25, WAVE VOIP, and related technologies. Responsibilities Provide technical oversight and strategic direction to Field Engineers and Service professionals. Ensure architectural maintenance and operational integrity of mission‑critical backhaul infrastructures and IP networks for federal, state, and local agencies. Manage strategic planning for event builds, collaborating to define strategy, establish implementation methodologies, and ensure alignment with technical requirements. Assist in architecture design and lifecycle management of ASPRO 25 backhaul networks and adjacent technologies. Maintain documentation standards, including detailed network diagrams and technical drawings. Evaluate third‑party vendor hardware and provide rigorous oversight of subcontractors to ensure adherence to design requirements and project schedules. Manage team resources and personnel assignments to fulfill contractual obligations and support mission‑critical operations. Conduct comprehensive network topology assessments, performance reporting, and advanced diagnostic troubleshooting. Lead the engineering community in adopting and maintaining best practices for network design and operational excellence. Qualifications Proficiency in comprehensive network architecture and design methodologies. Extensive experience in diagnostic evaluation and performance assessment of active network infrastructures. Professional certifications such as Juniper JNCIA, Nokia NRS I, or equivalent industry credentials preferred. Advanced expertise in routing protocols (BGP, OSPF, ISIS) and strategic design and deployment of MPLS solutions. In‑depth knowledge of LAN switching protocols and their implementation. Technical proficiency with Juniper, Nokia, and HP hardware platforms. Comprehensive understanding of transport media (Metro Ethernet, Frame‑Relay, SONET) and physical layer technologies (fiber, copper, microwave backhaul). Prior experience managing Motorola ASTRO 25 system architectures. Proficiency with Microsoft Office Suite, Visio, and Google Workspace applications. Skillful use of command‑line and GUI interfaces for equipment provisioning and configuration. Familiarity with Network Management Applications strongly preferred. Excellent interpersonal skills, written and verbal communication, and collaborative engagement. Ability to master internal processes, product portfolios, and network management solutions within Motorola. Knowledge of ASTRO 25 wide‑area voice and data systems, OTAR/OTAP, MoM, and CAC‑PIV cybersecurity technologies. Security & Eligibility Must be a U.S. citizen and able to obtain the necessary security clearance for government contracts. Open to obtaining a DHS Public Trust Clearance. Position requires working in high‑security areas governed by the U.S. Department of Justice’s Criminal Justice Information Services (CJIS) Security Policy, including a stringent fingerprint background check. Must be able to be onsite daily at the customer’s location in Washington, D.C. Compensation Target Base Salary Range: $90,000 – $120,000 USD. Pay within this range varies based on experience, knowledge, and skills. Equal Opportunity Employer Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. #J-18808-Ljbffr Motorola Solutions