Customer Support Manager
$80.3k - $143.99kAutodesk
- # Customer Support ManagerApplylocations: Denver, CO, USA: Boston, MA, USA: San Francisco, CA, USA: Atlanta, GA, USAtime type: Full timeposted on: Posted Todayjob requisition id: 26WD98378**Job Requisition ID #**26WD98378**Position Overview**Autodesk’s Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a fast-changing digital world. The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through operational excellence, digital engagement, and rapid service delivery. The Digital Support team delivers scalable, high-quality support experiences across Autodesk products through digital engagement and rapid service delivery, underpinned by a foundation of operational excellence.The Customer Support Manager will report to the Sr. Manager of Global Tier I Digital Support. They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of Customer Support Associates and Sr. Customer Support Associates across their respective regions. The Customer Support Manager will drive excellence, cross-functional alignment, and continuous improvement initiatives that elevate both customer experience and business outcomes. This leader will operate with a “think global, act local” mindset — balancing regional needs with globally aligned processes, standards, and customer experiences.This role requires a strong people leader who can influence broadly across teams and GEOs, drive accountability, improve efficiency through process optimization and automation, and help modernize support in an increasingly digital and AI-enabled environment. The ideal candidate is highly self-driven and able to operate effectively with a high degree of autonomy — demonstrating strong ownership, sound judgment, and the ability to independently drive priorities, decisions, and results while partnering closely with leadership.The ideal candidate can balance strategic thinking with operational execution, elevate those around them, and help push the business and organization forward during a pivotal period of transformation and growth.**Responsibilities*** Manage and develop high-performing Customer Support leaders and professionals by developing and translating organizational priorities into scalable team execution plans and measurable outcomes that consistently deliver against team, department, and business KPIs, including Autodesk’s “what” (business results) and “how” (leadership behaviors and values) expectations* Hire, onboard, and develop managers and individual contributors while building leadership capability, succession readiness, and growth opportunities across the organization as the business and team structures continue to evolve* Drive customer excellence through strong leadership, accountability, coaching, and performance management while continuously evolving team expectations, service models, and support strategies to meet changing business and customer demands* Create an environment of continuous improvement by leading strategic and operational initiatives focused on digital transformation, operational scalability, automation, AI-enabled support experiences, and evolving support models that elevate customer experiences, improve efficiency, and drive scalable processes, consistency, collaboration, and organizational maturity across teams and regions* Lead through influence across GEOs and cross-functional organizations to drive globally aligned strategies while balancing regional business needs with a “think global, act local” mindset* Partner closely with leaders across Customer Success, Adoption, Product, Engineering, Operations, and other business functions to represent the Voice of the Customer by identifying trends, risks, operational gaps, and emerging customer expectations, translating insights into actionable improvements that drive customer outcomes, scalable support experiences, and business impact* Effectively navigate ambiguity, shifting priorities, and evolving business expectations while making sound decisions that can be clearly articulated across diverse stakeholder groups and levels of leadership/employees* Support organizational readiness for product changes, feature launches, cross-training opportunities, escalations, incidents, and new business priorities through proactive planning, communication, and cross-functional coordination* Operate with a balance of strategic leadership and operational execution — willing to engage in tactical problem-solving when needed while primarily elevating leaders and teams to independently drive results and business impact* Foster a globally aligned, customer-focused culture centered on accountability, inclusion, innovation, adaptability, and continuous learning while building trusted relationships and demonstrating professionalism, resilience, sound judgment, and executive presence across teams, GEOs, and stakeholder groups**Minimum Qualifications*** 8+ years of experience leading customer support, customer success, or technical support teams with a demonstrated track record of operational and people leadership success* Experience successfully managing managers, team leads, and/or senior-level (advanced/expert) individual contributors preferred* Proven ability to influence across teams, GEOs, and stakeholder groups to drive alignment and business outcomes* Strong understanding of customer support operations, digital support strategies, and customer experience expectations in SaaS or technology environments* Successful experience driving operational improvements, process optimization, automation, and scalable service delivery. Has been successful suggesting area of opportunity for which procedures are not established and for which approaches must be defined and/or adapted significantly, leading the outcome where appropriate* Strong communication, collaboration, and stakeholder management skills with the ability to navigate ambiguity and evolving priorities* Demonstrated ability to think strategically while executing effectively in fast-paced, highly dynamic environments* Strong analytical, problem-solving, and decision-making capabilities* High emotional intelligence with the ability to coach, motivate, and develop teams while effectively managing escalated situations* Adaptable, resourceful, and resilient with a continuous improvement mindset and passion for innovation* Experience working across global organizations or multiple GEOs preferred* Travel is expected based on business needs**Learn More****About Autodesk**Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!**Benefits**From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting transparency**Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $80,300 and $143,990. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
- J-18808-Ljbffr Autodesk, Inc.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Support Manager in Denver, CO vacancy
- ...AI to work for people. What you get to do in this role: The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow...SuggestedWork experience placementWork at officeImmediate startRemote workFlexible hours
ServiceNow
Denver, CO2 days ago $110k - $125k
...that helps client-service organisations manage projects, resources, and profitability—helping... ...projects, profitably. Our relentless customer-focus has been rewarded with thousands of... ...and important life events. And we care and support each other when life throws lemons. More...SuggestedWork at officeFlexible hours3 days per weekTeamwork.com
Denver, CO1 day ago$83k - $100k
...the future of wireless communication to support field professionals worldwide. With our... ...learn more. We’re looking for a proactive, customer-focused Customer Success professional... ...experience in Customer Success, Account Management, or a customer-facing SaaS role ~ Experience...SuggestedWorldwideAirwave
Denver, CO4 days ago$173k - $185k
...— so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and... ...process. About the Role As a Partner Success Manager, you’ll play a key role in expanding Gusto’s presence...SuggestedFull timeWork at officeLocal areaRemote work2 days per week3 days per weekGusto
Denver, CO4 days ago- NavVis GmbH is searching for a Customer Success Manager in Denver, Colorado, to enhance client relationships and drive success in their Community Segment. This role involves onboarding clients, providing consultancy, and ensuring contract renewals while identifying growth...SuggestedContract workFlexible hours
$5,000 per month
Viva Benefits Part-Time (Contractor) Community Success Manager (Denver, CO) Denver, CO·Contractor Company website Apply for Part-Time... ...complete your work during times when management is on site to provide support, and during daylight hours. Flexible Schedule You will have...Part timeFor contractorsRemote work10 hours per weekFlexible hoursWeekend workAfternoon shift- ...Head of Customer Success About the Company Growing financial technology company serving banks, credit unions, and commercial lending... ...customer retention, expansion revenue, and strategic account management, as well as partnering with various internal teams to ensure customers...
Confidential
Denver, CO1 day ago - ...Buildots brings groundbreaking capabilities to managers on construction sites, far beyond... ...have seen before. We are looking for a Customer Success Manager to take part in the implementation... ...wins to the account teams, helping to support the successful expansion within our key...Temporary workFor contractors
Buildots
Denver, CO1 day ago $60k
...Job Description Job Seekers can review the Job Applicant Privacy Policy by clicking here ( The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in...Full timeLocal areaRyder
Denver, CO21 hours ago- EverCommerce is seeking a Customer Success Manager to drive product adoption and customer satisfaction. In this remote role, you will guide customers through onboarding, conduct business reviews, and utilize consultative skills to ensure product success. Ideal candidates...Remote jobFlexible hours
- A leading technology company based in Denver, Colorado, is looking for a Customer Success Manager. In this role, you will engage with customers post-sale, ensuring they derive maximum value from the company's solutions. You will build relationships, track customer health...
- TruStile Doors, LLC is seeking a Residential Account Manager in Denver, Colorado. This role will oversee customer accounts, ensuring top-notch support throughout the quoting, ordering, and warranty processes. You’ll be the key contact for customers, building relationships...
$77k
Garda World Security is looking for a Customer Success Manager in Denver, CO to enhance customer relationships and drive retention. This hybrid... ...candidate will have at least 3 years of experience in customer support and a relevant education. Benefits include a competitive...- As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You... ...and coordinate across Sales, Product, Services, and Support to drive long‑term health and value realization. Connect customers...Work experience placementLocal area
- ...imagine. Role Summary The Member Success Manager works in tandem with the team and... ...values and strives to achieve our mission Support the Community Team to achieve the following... ...understanding of revenue drivers, customer retention, and event or partner programming...Work at officeLocal areaFlexible hours
$94.8k - $120k
Dialpad, Inc. is seeking a Customer Success Manager for Enterprise Accounts to work closely with Sales, Support, and Product teams to ensure customer satisfaction. Responsibilities include leading post-sales activities, establishing best practices, and conducting business...$85k - $105k
...impact - whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed... ...or function. The Role The role of the Customer Success Manager (IC3) is to drive long-term strategic value and deep product...Shift workWeekend work$80k - $90k
## EverPro - Customer Success Manager (Remote, US)Applylocations: Remote- USposted on: Posted Yesterdayjob requisition id: R-106261At EverCommerce... ...and identify improvement areas.* Provide consultative support, insights, and best practices to help customers maximize the...Remote jobWork at officeLocal areaImmediate startFlexible hours$53.1k - $73.1k
## Customer Success ManagerApplylocations: US - CO, Westminster: US - OR, Lake Oswegotime... ...Success: Become our next Customer Success Manager (Construction Tech Focus)!**Are you... ...gem." You will work with a collaborative, supportive team that shares your purpose and fosters...Ongoing contractFull timeWork at officeLocal areaWorldwide$65k - $80k
Rezdy is seeking a Customer Success Manager in Denver, Colorado to support a large portfolio of SMB customers. This role focuses on customer engagement, retention, and driving growth opportunities through efficient customer success motions. The ideal candidate will have...- Klaviyo Inc. is hiring a Customer Success Manager in Denver, CO, to ensure the success of approximately 40 clients. You will develop tailored success... ...while maintaining a high level of communication and support. The ideal candidate has prior customer success experience,...
- Insight Global is looking for a dedicated Customer Success Manager to enhance support for policyholders and distribution partners in Denver, Colorado. You'll be the first point of contact for service issues, requiring strong communication skills and the ability to manage...
- ...end‑to‑end solutions for employers looking to manage and enhance their workforce compliance. Job Overview The Customer Success Manager is responsible for engaging with... ...success and compliance. This role involves supporting the Director of Customer Success in facilitating...
$90k - $110k
...OVERVIEW FRONTSTEPS builds the operating system for community management -- software that runs HOA accounting, resident communication,... ...operations, and payments for communities across the country. Our customers are property management companies and self-managed HOAs who...Full timeTemporary workWork at office$80k - $120k
...including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service... ...seeking a proactive and customer-oriented Customer Success Manager（Remote） to support and grow relationships with our clients and partners. This...Remote jobFull timeWork at officeFlexible hours$112k - $130k
Eaton is seeking a Customer Service Manager in Littleton, Colorado, to lead a team and enhance customer satisfaction within their Aerospace division. Responsibilities include managing customer relationships, ensuring compliance with contract terms, and overseeing the performance...Contract workRelocation package- Datavant in Denver is seeking a Manager, Client Success to lead client relationships and team of account managers. You will ensure high-quality service delivery across client operations and track client performance metrics. The ideal candidate has over 6 years of experience...
$89k - $130k
As a Customer Success Manager, you will proactively drive new product attachment and build strong relationships across our existing customer base... ...cross‑functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are A strong communicator...Contract workWork at office$120k - $160k
A technology company is looking for a Technical Account Manager to maintain relationships with clients and coordinate the delivery of... ...field, strong communication skills, and a solid understanding of customer needs. Ideal candidates will blend technical knowledge with...Remote work$90k - $100k
...fitness technology company in Denver seeks a Technical Account Manager to oversee technical relationships with enterprise clients. Responsibilities... ...include ensuring successful solution implementation, managing customer communications during incidents, and guiding customers through...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Manager. Be the first to apply!
Related searches
- senior customer service manager Denver, CO
- insurance customer service manager Denver, CO
- customer service support manager Denver, CO
- customer retail manager Denver, CO
- customer service executive Denver, CO
- director customer relationship management Denver, CO
- customer onboarding manager Denver, CO
- entry level customer service manager Denver, CO
- customer program manager Denver, CO
- customer solutions manager Denver, CO