Customer Support Specialist

Job Description

Job Description

Customer Support Specialist

8:00 - 4:30 Onsite

What is IP Corporation?

IP Corporation is a privately held, family-owned chemical manufacturing organization with more than 70 years of stability, innovation, and growth. Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions used across a wide range of industrial applications.

Our operating companies—Interplastic Corporation, North American Composites, HK Research, and Molding Products—work together to deliver technical expertise, high-quality products, and long-term partnerships to customers around the world. We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement.

What is a Customer Support Specialist?

The Customer Support Specialist is responsible for handling customer inquiries, supporting order management activities, and resolving issues to ensure a high level of service and responsiveness. This role works closely with Sales, Supply Chain, and Operations to support customer needs and ensure accurate and timely execution. The position plays a key role in maintaining customer satisfaction, supporting internal processes, and contributing to overall service performance.

What You Can Expect to Do as a Customer Support Specialist:

• Manage customer inquiries related to orders, products, pricing, and delivery timelines
• Process and support customer orders with accuracy and attention to detail
• Coordinate with internal teams to ensure timely and complete order fulfillment
• Monitor order status and communicate updates to customers proactively
• Resolve order discrepancies, billing issues, and service-related concerns
• Maintain accurate customer and order data within ERP and CRM systems
• Support documentation and recordkeeping related to customer interactions
• Identify opportunities to improve processes and enhance customer experience
• Escalate complex issues to senior team members or leadership as needed

What We Are Looking For in a Customer Support Specialist:

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2–4 years of experience in customer support, customer service, or a related role (manufacturing or distribution preferred)
• Experience working with ERP and/or CRM systems (SAP, Oracle, Salesforce, or similar)
• Strong communication and interpersonal skills
• Strong attention to detail and organizational skills
• Problem-solving mindset with the ability to resolve issues effectively
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work both independently and as part of a team

Why Join IP Corporation?

• Be part of a stable, privately held organization with long-term market presence
• Competitive benefits including medical, dental, vision, generous PTO, and 401(k) with company match
• Opportunity to grow and develop within a collaborative, values-driven organization

IP Corporation are Equal Opportunity Employers.
We encourage diversity in the workplace and are committed to creating an inclusive environment for all employees.

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