Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative

Community Choice Financial, Inc.

Customer Service Representative

As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career. We'll be an advocate for your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.

Responsibilities include providing an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs. You will assist in customer account management by accepting payments, monitoring, and managing customer appointments. You will work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. You will develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. You will conduct vehicle appraisals accurately using the assessment tool. You will enter and maintain customer information in the Point-of-Sale system with accuracy and integrity. You will uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. You will maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. You will work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards. You will utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications include a high school diploma or equivalent, excellent verbal and written communication skills, professional demeanor with customers and peers, meticulous attention to detail and ability to accurately enter data, valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated), proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems, must be at least 18 years of age, background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills include experience in check cashing, document verification, and/or money order processing, prior cash handling, cash drawer/vault management experience, bilingual (English/Spanish) is a plus and may be required for certain locations.

Our Benefits Include a comprehensive new hire training program, access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development, performance-based career advancement, educational reimbursement program, multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options, traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, company-sponsored life and AD&D insurance, voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance, paid time off (accrue 12 days per calendar year plus additional days for each year of service after the first year of employment), diverse culture and inclusive environment, a relaxed, business casual dress code that includes jeans and sneakers!

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us TitleMax is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 800 locations spanning 13 states.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Nashville, TN vacancy
  • $15 per hour

    Your Opportunity: Customer Service Representative TitleMax Nashville, TN   As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in... 
    Suggested
    Hourly pay
    Full time
    Temporary work
    Work at office
    Local area

    Community Choice Financial Family of Brands

    Nashville, TN
    11 hours ago
  • $15 - $32.31 per hour

     ...family and one community at a time. Title Sales Call Center Representative I Company Oak Street Health Location Remote Role Description...  ...relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are... 
    Suggested
    Hourly pay
    Full time
    Traineeship
    Work experience placement
    Local area
    Remote work
    Home office
    Monday to Friday

    Dr. Mylissa's Medical Boutique

    Nashville, TN
    3 days ago
  • $20 per hour

     ...As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing... 
    Suggested
    Hourly pay
    Full time
    Part time
    Remote work
    Home office

    GrabJobs

    Nashville, TN
    1 day ago
  • $65k

     ...Join to apply for the Remote Call CenterSales Representative role at MCI 4 weeks ago Be among the first...  ...Make outbound calls to prospective customers and follow up on leads. Present and sell company products and services to new and existing customers. Achieve daily... 
    Suggested
    Full time
    Contract work
    Temporary work
    Part time
    Casual work
    Seasonal work
    Work at office
    Local area
    Remote work
    Work from home

    MCI

    Nashville, TN
    3 days ago
  • $17.75 per hour

    A leading call center company is seeking a Call Center Representative to assist Veterans through online customer service. This role is 100% remote and requires excellent communication and empathy. Candidates must possess at least six months of call center experience and... 
    Suggested
    Hourly pay
    Full time
    Remote work

    Gtscts

    Nashville, TN
    4 days ago
  •  ...Responsibilities Handle inbound and outbound calls to assist customers effectively. Achieve and exceed daily call and sales targets...  .... Provide feedback on customer trends and issues to improve service. Maintain a positive attitude and professional demeanor... 
    Remote work

    TEEMA Solutions Group

    Nashville, TN
    2 days ago
  • $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative... 
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Nashville, TN
    3 days ago
  •  ...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer... 
    Contract work
    For contractors
    Local area

    Socket

    Nashville, TN
    1 day ago
  • $15.75 - $18.5 per hour

     ...EST to 9:00pm EST & will also involve Saturday hours. What Customer Service Operations contributes to Cardinal Health Customer Service...  ...providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution... 
    Hourly pay
    Full time
    Contract work
    Temporary work
    Work experience placement
    Work at office
    Local area
    Immediate start
    Remote work
    Work from home
    Monday to Friday
    Flexible hours
    Shift work

    Cardinal Health

    Nashville, TN
    2 days ago
  •  ...Customer Service Representative The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with... 
    Work at office

    Service Experts

    Nashville, TN
    2 days ago
  • $24 per hour

     ...Customer Service Representative This is a temp to hire opportunity. Max Bill Rate: $24/Hr Hours: Temp Hours: Monday-Friday 10:30am-6:30pm Once converted (pending attendance, performance, etc): Sunday-Thursday: 10:30-6:30pm MUST HAVE ON RESUME OR IN CHATE FEATURE... 
    Temporary work
    Local area
    Monday to Friday
    Shift work
    Rotating shift

    E-Solutions

    Nashville, TN
    2 days ago
  •  ...seven. My career with State Farm began in 1995 after college, starting in corporate as a Claims Representative. That experience gave me a strong foundation in customer service and helping people through important moments in their lives. I graduated from Winthrop... 
    Work at office
    Flexible hours

    Joshua Brandt - State Farm Agent

    Goodlettsville, TN
    2 days ago
  •  ...Customer Service Representative For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing... 
    Work at office
    Worldwide
    Shift work

    Ashley Furniture

    Antioch, TN
    1 day ago
  • $16 - $18 per hour

     ...Service Center Nashville - West Job Summary Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal... 
    Hourly pay
    Weekly pay
    Work at office
    Immediate start

    Caliber

    Nashville, TN
    11 hours ago
  • $16.5 per hour

     ...strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new...  ...and long-term loyalty. Build Brand Trust: Represent Kia with professionalism and care,... 
    Hourly pay
    Full time
    Live in
    Currently hiring
    Work at office
    Monday to Friday
    Flexible hours
    Shift work
    Afternoon shift

    Agero (MA)

    Nashville, TN
    2 days ago
  •  ...Collections and Customer Service Specialist Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee. This position is perfect for someone who enjoys problem-solving, working with numbers... 
    Full time
    Relocation package
    Monday to Friday

    Jolly Roofing

    Brentwood, TN
    4 days ago
  • $350 per month

     ...Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the...  ...assist to serve customers with speed and confidence Represent Kobie’s values in every conversation by delivering with heart... 
    Full time
    Work at office
    Remote work
    Work from home
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    Kobie

    Nashville, TN
    2 days ago
  • $17 per hour

     ...JOIN OLD TOWN TROLLEY TOURS OF NASHVILLE! This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!! Customer Service Representative The Customer Service Representative is the face of Old Town Trolley Tours of Nashville. The Customer Service... 
    Hourly pay
    Seasonal work
    Local area

    Historic Tours of America

    Nashville, TN
    2 days ago
  •  ...solutions for businesses, delivering the supplies, equipment, and services that organizations require for their packing and shipping...  ...information through research or by contacting the sales person, the customer service rep, or the supplier directly. This individual will... 

    Crown Packaging

    Nashville, TN
    2 days ago
  •  ...Schneider Electric is seeking a Customer Project Manager to lead diverse customer projects from initiation to closeout. You will coordinate with customers, distributors, sales teams, manufacturing, engineering, and vendors across the lifecycle to ensure successful delivery... 

    Schneider Electric

    Nashville, TN
    2 days ago
  •  ...About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout...  ...every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and... 
    Immediate start
    Remote work
    Flexible hours

    Prestigetravelagencybymich

    Nashville, TN
    2 days ago
  •  ...Mercier Consultancy is thrilled to announce an exceptional opportunity for Finnish Speaking Customer Service Representatives to join our esteemed team in the beautiful island of Malta! In this vital role, you will provide outstanding support to our Finnish-speaking clients... 
    Relocation
    Shift work
    Afternoon shift

    GrabJobs

    Nashville, TN
    3 days ago
  •  ...Mercier Consultancy is thrilled to offer a promising opportunity for Swedish Speaking Customer Service Representatives to join our team in the beautiful island of Malta! In this essential role, you will provide outstanding support to our Swedish-speaking clients, ensuring... 
    Shift work
    Afternoon shift

    GrabJobs

    Nashville, TN
    4 days ago
  •  ...Customer Service Representative Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. What You'll Do Welcome customers and work to provide... 
    Immediate start
    Relocation package
    All shifts
    Night shift
    Weekend work
    Afternoon shift

    Advance Financial

    Nashville, TN
    1 day ago
  •  ...deliver high-quality experiences for creators and publishers. Ideal candidates will possess a Bachelor’s degree and experience in customer experience roles. Responsibilities include driving operational excellence, analyzing KPIs, and supporting continuous improvement efforts... 

    The Mechanical Licensing Collective

    Nashville, TN
    2 days ago
  • $20 per hour

     ...Starting Wage - $20 per Hour Faithful Companion Pet Cremation Services is searching for a full-time, Driver/CSR at a rate of $20 per...  ...opportunities for growth within the company. We are a customer service-focused company that understands that pets are truly family... 
    Hourly pay
    Full time
    Temporary work
    Shift work
    Weekend work
    Afternoon shift

    FAITHFUL COMPANION MEMORIALS INC

    Brentwood, TN
    2 days ago
  •  ...Customer Service Specialist (Remote) Nashville, Tennessee, United States About the Role We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide... 
    Remote work

    HB Travels

    Nashville, TN
    2 days ago
  • $17 - $20 per hour

     ...Customer Service Representative American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home,... 
    Hourly pay
    Full time
    Contract work
    Work at office

    American Leak Detection

    Nashville, TN
    1 day ago
  •  ...Position Summary The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing...  ...contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication... 
    Monday to Friday
    Afternoon shift

    FirstBank

    Nashville, TN
    1 day ago
  •  ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage... 
    Contract work
    Part time
    Local area

    Dollar Tree

    Goodlettsville, TN
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!