Home Delivered Meal Supervisor

We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem‑solve and guide them on their paths to safety, security, wellness, and fulfillment. JFSLA staff share in our mission and work toward our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment. JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness. In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions. Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website The Home Delivered Meal (HDM) Supervisor will oversee operation of meal delivery to homebound clients and congregate meal sites. Responsibilities include monitoring the assessment and satisfaction of clients receiving home delivered meals. Additionally, the supervisor will arrange the daily repair and maintenance of the fleet of vehicles that are part of the Home Delivered Meal program and the Hirsch Kosher Kitchen. Qualifications Minimum of an AA Degree in Business, Social Service, or a related field. Must have a valid California driver’s license and proof of insurance. Access to reliable transportation to travel between work sites is required. Previous experience working with seniors in a human or social service organization is preferred. Previous experience in the strategic coordination of vehicles, drivers and vehicle routes to provide efficient delivery of products and services. Minimum 2 years of supervisory experience; supervising, training and hiring for a program with multiple employees. Background in customer service. Proficient in Microsoft Word, Outlook, Excel and the ability to learn proprietary database software. Solid experience in database platforms and ability to learn new platforms quickly. Culturally sensitive and able to work with a multicultural client/customer population. Ability to work in a non‑judgmental manner and foster positive growth/outcomes. Ability to work independently and as part of a team and to maintain professional boundaries. Strong interpersonal skills, initiative, good judgment and problem‑solving abilities. Ability to pass and maintain ServSafe food handler certification. Must be able to be flexible and easily shift between tasks as needed. Must pass a criminal background check (Live Scan fingerprinting) prior to beginning employment. Responsibilities / Essential Functions Responsible for all logistics regarding home delivered meals and driver schedules. Successfully utilize software to create efficient routes to schedule drivers for food service delivery. Responsible for coordinating the packaging and distribution of all packaged HDM meals. Ability to understand the needs of the homebound client and to assess the individuals’ need for home delivered meal service. Ability to comply with state and local fleet vehicle regulations. Responsible for contract compliance and date integrity for HDM Services. Direct supervision of all HDM drivers and the Social Work Assistant; evaluating performance, training, addressing routine personnel issues, and monitoring payroll. Work in collaboration with the direct supervisor, the Meal Site Supervisor and kitchen production team. Maintain all records for HDM and Hirsch Kitchen vehicles and coordinate their maintenance and repair. Coordinate the duties and schedules of HDM volunteers. Manage and maintain the waitlist for HDM programs, and conduct outreach as needed. Supervise the Social Worker Assistant, who conducts intakes and assessments according to contract regulations and timelines. Coordinate with drivers for reporting of client health and mental status on daily routes; coordinate with supervisor and Social Services personnel as needed. Track deposits, telephone reassurance activities and contract participation rosters for accuracy. Ensure that contract requirements are met for all HDM activities, ensure data in funding source databases is accurate and timely, and prepare materials for periodic audits. Attend staff meetings and training sessions as required. Other duties assigned as needed. Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. This position reports to the JFS Director of Food and Nutrition. #J-18808-Ljbffr JFSA