Home Delivery - Shift Supervisor

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table

You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.


What Will Be On Your Plate?

Job Title: Home Delivery Shift Supervisor
Department: Home Delivery
Reports To: Manager of Service
FLSA Status: Nonexempt

Summary
As our Home Delivery Shift Supervisor, you’ll help us oversee a team of friendly faces who can help us feed as many hungry people as possible, and grow guest loyalty through pleasant interactions and excellent service.
The ideal candidate has a great demeanor and possesses a valid driver’s license. If you enjoy a fast-paced role and are looking for flexibility in your schedule, we welcome you to apply.

Essential Duties and Responsibilities

• The Home Delivery Shift Supervisors serve customers by performing the duties listed below. (Other duties may be assigned):
• Oversee orders are delivered accurately and in good condition
• Provide excellent customer service and build guest loyalty by delivering food in a timely, cordial manner
• Manage and solve any issues or delays that arise and resolve problems efficiently and effectively.
• Represent the company with professionalism by driving safely, exercising sound judgment, and treating customers with respect.
• Manage multiple orders, delivery locations, and customers effectively.
• Corroborate with drivers to deliver orders within an optimal amount of time, ensuring freshness of food and respecting customer preference.s
• Demonstrate safe vehicle operation in all types of traffic and weather conditions.
• Aid team members to navigate local streets and highways with ease using a GPS
• Communicate clearly with the internal team, customers, and other stakeholders by demonstrating an eagerness to work through any issues or points of confusion.
• Certify orders before each delivery and maintain a detailed, comprehensive delivery lo.g
• Possess a valid driver’s license and a clean driving record
• Ability to lift and carry heavy food orders and operate a vehicle for periods
• Strong interpersonal skills, verbal communication skills, and conflict-resolution skills
• Be detail-oriented and organized

Customer Service Skills
Home Delivery Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Home Delivery Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and to easily adjust to changes in the workplace.

Education and/or Experience
High School diploma or general education degree (GED).

Language Skills
Ability to read and comprehend instructions, correspondence, schedules, and memos.

Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently. Ability to listen to all complaints, suggestions, comments, and implement those that work.

Mathematical Skills
Ability to add, subtract, multiply, and divide using whole numbers.

Reasoning Ability
Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Demands
While performing the duties of this job, the employee is required to stand for long periods; walk; use of hands; their hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The noise level in the work environment is usually moderate and occasionally loud. Exposure to traffic and natural elements.

Why You’ll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment