Transportation Customer Experience Representative II
Full-time
Clopay Corporation
:
Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Transportation Customer Experience Representative I, in our Troy, Ohio facility.
In this position, the successful candidate will perform the following job responsibilities:
- Will be a primary point of contact for scheduling delivery appointments to Clopay accounts on behalf of carrier network.
- Responsible for making sure appointments are input properly in TMS system.
- Works with carriers to make sure load pick-ups and deliveries are occurring in proper time frame.
- Will be the Sunday point of contact for all weekend shipment status updates and customer contact.
- Works hand in hand with Shipping department to identify load completion times.
- Work with load tracking system to verify arrival times satisfy the appointment times provided to customers.
- Support and act as backup for scheduling team, customer experience team and job site coordinator
- Other duties as assigned.
Job Requirements:
A high school degree or equivalent is required along with a minimum of 2 years of similar work experience Associates or higher degree preferred Computer skills are required including Word and Excel Experience with Oracle and Smartsheets is a plus.
Please visit our website at careers.clopay.com to learn more about our company An Equal Opportunity Employer, providing a drug-free work environment.
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Employee Type
Full-TimeLocation
Troy, OH (Onsite)Job Type
TransportationExperience
Not SpecifiedDate Posted
01/18/2024Vacancy posted 13 days ago
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