Customer Service Specialist

Job Description

Job Description

About the Role

This is a high‑impact customer support role focused on email case management and issue resolution , not a high‑volume call center environment. The Client Support Specialist plays a vital role supporting Account Managers and assisting fleet drivers with service-related needs. If you enjoy research, problem‑solving, and written communication, this role offers meaningful work and long‑term growth potential.

What You’ll Do

• Serve as a support partner to Account Managers overseeing fleet clients
• Manage a high volume of customer emails and cases using Salesforce
• Assist drivers with service issues such as vehicle impounds, billing questions, documentation requests, and general support needs
• Research and resolve issues creatively — thinking outside the box to find the best solution
• Communicate regularly with internal departments via Microsoft Teams
• Make outbound follow‑up calls as needed to resolve open cases
• Enter and update customer and driver information while speaking with customers
• Utilize internal systems to:
  • Create vehicle selectors
  • Process billing changes
  • Generate reports
  • Distribute insurance cards
  • Update driver and vehicle data
• Contact drivers by phone and email to gather missing or incomplete information

What We’re Looking For

Required Qualifications

• 2+ years of professional (office‑based) customer service experience
• Strong written communication skills with proper grammar and sentence structure
• Comfortable managing multiple systems and screens simultaneously
• Proficiency with Microsoft Outlook, Word, and Excel (basic data entry, copy/paste)
• Willingness and ability to learn Excel at a deeper level
• Strong attention to detail and problem‑solving skills
• Typing speed of 40+ WPM (typing test required)
• High school diploma required

Nice to Have

• Experience using Salesforce or similar CRM platforms

What to Expect

• Heavy email and case resolution workload
• Regular internal collaboration across multiple teams
• Occasional outbound phone calls (not a call‑center environment)
• Fast‑paced role requiring organization, independence, and strong follow‑through

Why This Opportunity

• Stable, growing organization
• Contract‑to‑hire role with strong potential to convert to permanent
• Opportunity for overtime for those interested
• Brand‑new office with modern amenities including:
  • Ping pong tables
  • Golf simulator
  • Gym membership with workout classes and sauna

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Application Deadline

This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.