Coordinator - Site Services

The Opportunity

In this role, you will report to the supervisor of site services and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Hourly Rate: $22.70

Schedule: MondayFriday, 6 am3 pm

Location: Chandler, AZ

What We're Looking For

• Education: High school diploma or GED is required.
• Experience: 2+ years of customer service, inventory replenishment, or material handling experience
• Collaboration Tool: Microsoft Teams experience preferred
• Basic computer skills, including Microsoft Office
• Conform to all company and customer requirements for background checks, health and safety issues, and security clearances
• Knowledge of Information, intermediate computer skills, including Microsoft Office, with proficiency in Word and Excel
• Solid understanding and experience in either shipping, inventory, or purchasing
• Excellent Customer Service Skills; displays a professional can-do attitude
• High regard for safety, quality, and adherence to protocols, policies, and procedures
• Ability to self-manage and self-motivate; forward thinking
• Ability to prioritize tasks and meet deadlines
• Knowledge of scientific products and services is a plus
• Ability to communicate effectively with both the customer and internal contacts
• Must be able to lift up to 50lbs

How You Will Thrive and Create an Impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
• Performs inventory management-related functions such as monitoring slow-moving and dead inventory, conducting cycle counting, yearly physical inventories, and reporting.
• Provides daily customer service functions and communicates with the customer relative to inventory management.
• May be required to perform purchasing functions, including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.
• Responsible for all customer service-related functions, including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.
• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
• Interfaces directly with customer point of contact, purchasing directors, facility directors, and plant managers.
• Responsible for managing consigned, non-consigned, customer-owned owned or 3rd party inventory.
• Utilizes Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific systems) in fulfillment of job duties.
• Meets goals and objectives: safety, performance, and quality.
• Creates programs for enhanced service efficiencies.
• Interfacing with Avantor Sales Force and manufacturing representatives.
• Documents change management.
• Responsible for desktop delivery of inbound packages to customer contacts
• Updating and maintaining Standard Operating Procedures.
• Perform other duties as assigned.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.