Front Desk Representative Goldfish Swim School

Job Description

Job Description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout out awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Goldfish Swim School is seeking applicants for a Front Desk Representative at our location in Cromwell, CT.

Job  Summary: The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School's member base.

Duties and Responsibilities:

• Greets visitors and checks students in on the computer system 
• Discusses membership options with prospective families and register new students.
• Answers incoming phone calls and emails in a professional manner, direct inquiries and messages to the proper staff member.
• Assists members with purchases of merchandise and vending. 
• Prepares student schedules for instructors and schedules private parties.
• Resolves customer concerns/complaints using a professional approach and follow-up.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Fulfills other duties and responsibilities as assigned by the Employer. 
• Willingness and flexibility to work other positions within the school (such as but not limited to Swim Instructor and/or lifeguard):
  1. Provides swim instruction based on the Goldfish Swim School curriculum.
  2. Enforces safety rules and regulations to prevent accidents. Makes rescues and administers first aid when necessary.
  3. Evaluates students’ progress, and completes required paperwork in a timely manner.
  4. Interacts with parents/guardians on the activities and development of students’ swim skills.
  5. Acts as a GSS “ambassador” to ensure parental satisfaction.
  6. Uses problem solving and creative thinking skills to identify and resolve challenges that students encounter.
  7. Inspects pool areas before and after each class for possible maintenance, cleanliness or damage issues. Reports issues to management as appropriate.
  8. Maintains and ensures proper storage of all pool equipment. Places and removes lane lines.
  9. Reports accidents and incidents to management. Completes required documentation and paperwork.
  10. Performs Deck Teacher duties as needed.
  11. Performs light cleaning duties such as window washing, deck mopping, trash removal etc. on occasion.
  12. Attend required/mandatory workshops and in-service training outside of regular working hours.
  13. Fulfills other duties or responsibilities as assigned by the Employer.

• Basic Qualifications:  
  • No prior swim experience necessary, but a willingness to learn and have fun is a must
  • Ability to work with children

Preferred Qualifications:

• High School diploma or GED required. Some college preferred.
• Must be 18 years or older.
• One year of previous customer service and/or administrative office experience.
• Intermediate computer skills required with knowledge using Microsoft Office. 
• Excellent interpersonal communication and organizational skills. 

Work Environment: While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.