MRO Maintenance Administrator

Keeping Aircraft Maintenance Moving Through Precision and Organization.If you're an organized, detail-oriented professional who thrives in a fast-paced aviation maintenance environment, The Blackhawk Group is seeking a Maintenance Administrator to join our team in Glendale, AZ.As the Maintenance Administrator, you'll serve as the administrative backbone of our maintenance operation, supporting technicians, customers, and leadership by managing maintenance documentation, creating work orders and customer quotes, processing invoices and warranty claims, and ensuring operational records remain accurate and compliant. Your work directly supports efficient aircraft maintenance operations and an exceptional customer experience.If you're energized by organization, accountability, and helping keep aircraft moving safely and efficiently, we'd love to meet you.What You'll DoCreate customer quotes and maintenance work orders for scheduled and unscheduled aircraft maintenanceMaintain accurate work order data, maintenance status updates, and operational records within company systemsProcess customer invoices and assist with maintenance billing activitiesSubmit, monitor, and reconcile manufacturer warranty claimsPrepare, organize, and maintain maintenance documentation and customer recordsCoordinate electronic filing, document retention, and administrative recordkeepingPrepare reports, spreadsheets, correspondence, and other operational documentationServe as the first point of contact for incoming customer calls and maintenance inquiriesWelcome customers and visitors while providing exceptional customer serviceSupport maintenance leadership with scheduling, reporting, and administrative projectsAssist technicians and other departments by coordinating administrative processes that keep maintenance operations running efficientlyPerform other duties as assignedWhat You Bring to the TableRequired Qualifications & SkillsExcellent organizational skills with exceptional attention to detailStrong verbal and written communication skillsAbility to prioritize multiple projects in a fast-paced maintenance environmentProficiency in Microsoft Office SuiteExperience with data entry and administrative recordkeepingStrong customer service and interpersonal skillsExcellent problem-solving and critical thinking abilitiesAbility to maintain accuracy while working under deadlinesProfessionalism and discretion when handling confidential informationPreferred QualificationsPrevious experience supporting an aircraft maintenance organization, MRO, manufacturing, or technical operationsExperience with work order management or ERP softwareAviation industry experience preferredExperience processing customer billing, invoicing, or warranty claims #J-18808-Ljbffr Priority Dispatch Corp.