Senior Manager, Trust & Safety
Virtual Vocations Inc
Leading the strategy and execution of a safe and trusted marketplace, the full-time remote Senior Manager, Trust & Safety will define trust protocols, build a dedicated team, and ensure compliance across operations while collaborating with various departments. Key responsibilities Define and develop protocols for identifying and responding to trust-breaching customer experiences Hire and scale a Trust & Safety team focused on policy enforcement and dispute resolution Establish processes for monitoring trust incidents and prepare reports on marketplace trust status Required qualifications 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation Proven track record of building and leading high-performing teams, particularly in dispute resolution Hands-on experience in designing and scaling dispute resolution processes Exceptional judgment and decisiveness in high-stakes situations Completion of a 4-year accredited college program; advanced graduate study preferred Virtual Vocations Inc
Vacancy posted 1 day ago
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