Senior Manager of Trust & Safety
Virtual Vocations Inc
Leading the strategy and execution of a safe and trusted marketplace, the full-time remote Senior Manager of Trust & Safety will define trust protocols, build a dedicated team, and ensure policy enforcement across the organization. Key responsibilities Define trust metrics and develop protocols for identifying and responding to trust-breaching incidents Hire and lead a Trust & Safety team focused on policy enforcement and compliance Establish processes for monitoring trust incidents and provide periodic reports to leadership Required qualifications 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation Proven track record of building and managing high-performing teams, particularly in dispute resolution Hands-on experience creating dispute resolution processes from the ground up Exceptional judgment and decision-making skills in high-stakes situations Completion of a 4-year accredited college program; advanced study preferred Virtual Vocations Inc
Vacancy posted 2 days ago
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