Customer Service Rep

Job Description

Job Description

Location: Kansas City, MO

Duration: June 8 – July 16, 2026

The Role: As a Customer Service Representative, you are the face of our transportation operation. You will assist guests with navigating shuttle systems and provide essential information to ensure a safe, efficient, and welcoming environment. This role is ideal for individuals who enjoy working on their feet, interacting with the public, and playing a hands-on role in a major global event.

Key Responsibilities:

• Guest Assistance: Greet passengers, provide clear directions, and assist guests with boarding and exiting shuttles/buses.
• Flow Management: Help direct pedestrian traffic to ensure load zones remain organized and efficient.
• Communication: Provide accurate information to event attendees and act as the first line of support for passenger questions.
• Safety Support: Assist in maintaining order within the transportation hubs and alert operations management to any issues or safety concerns.

What We’re Looking For:

• 1–2 years of professional experience in a Customer Service role is required.
• Preferred: Prior experience in event-based or on-site customer service environments.
• A friendly, professional demeanor and strong communication skills.
• A proactive, "can-do" attitude—you are comfortable in a fast-paced setting.
• Ability to stand for long periods and navigate high-traffic environments.
• Availability: Must be available for 40-hour work weeks, including weekends and varying shifts throughout the tournament.

Company Description

The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by “bridging the gap” between world class organizations and contingent workers.

Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry.

What We Stand For
netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients’ and our contingent workers’ expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by.

Integrity
We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself.

Ethics
We commit to maintaining the highest ethical standard in a

Company Description

The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by “bridging the gap” between world class organizations and contingent workers.\r\n\r\nOur vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry.\r\n\r\nWhat We Stand For\r\nnetPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients’ and our contingent workers’ expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by.\r\n\r\nIntegrity\r\nWe deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself.\r\n\r\nEthics \r\nWe commit to maintaining the highest ethical standard in a