Call Center Representative (Switchboard)

The University of Kansas Health System

Position Title

Bell Hospital

Position Summary / Career Interest:
The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus.

Responsibilities and Essential Job Functions

Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources.
Provides answering service for clinical and administrative departments
Provides code and personal pager management and pager programming after hours, weekends and holidays.
Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
Activates medical and security code teams
Initiates non urgent text pages to administrative and clinical staff
Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
Utilizes internal overhead paging system
Attend all individual, department and health system meetings, training and reviews as needed.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate
2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.
Experience talking, typing and listening simultaneously in a customer service environment.
Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.

Preferred Education and Experience

Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.

Knowledge Requirements

Exceptional communication and phone skills.
Ability to handle multiple calls and/or tasks while providing excellent customer service.

Time Type:

Job Requisition ID:
R-48240

Important information for you to know as you apply:

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io.
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job?

We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Call Center Representative (Switchboard) in Kansas City, KS vacancy

Police Dispatcher - Public Safety
$22.88 - $33.17 per hour
...65 public safety communications center. The ideal candidate will have strong... ...to emergency and non-emergency calls for service for University... ...alarm monitoring center, hospital switchboard, or as a telephone customer service representative. ~ A law enforcement adjacent...
Switchboard
Hourly pay
Full time
Work experience placement
Local area
All shifts
Night shift
Day shift
University of Kansas Medical Center
Kansas City, KS
3 days ago
Telephone Operator, Full Time Day
...Smithville is seeking a Telephone Operator to join our team. Job Description You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm...
Switchboard
Full time
Shift work
Weekend work
Saint Luke's Health System
Kansas City, MO
3 days ago
Hospital Switchboard & Call Center Specialist
The University of Kansas Health System in Kansas City, located on our main campus, is seeking a Call Center Representative (Switchboard) to provide professional 24/7/365 customer service to patients, staff and physicians from the Switchboard. You will use Genesis, Communicator...
Switchboard
The University of Kansas Health System
Kansas City, KS
2 days ago
Crew Member
...into one. You’ll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive‑Thru. SONIC Drive‑In is a food service mecca, and our Restaurant Team Member is at the center. Responsibilities Taking orders and making accurate changes quickly...
Switchboard
Flexible hours
Night shift
Weekend work
Workstream
Kansas City, KS
4 days ago
Call Center Representative
$16 - $17.5 per hour
...MOEducation Level: Not SpecifiedSalary Range: $16. 00 - $17. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about?...
Suggested
Hourly pay
Remote work
Work from home
Shift work
MDS Communications
Riverside, MO
4 days ago
Lead Guest Services Associate
...visitors. Maintain quality standards for delivering a patient centered environment. Assists Supervisor in training, and ensuring... ...security, valets, parking services, clerical departments, switchboard, and call center personnel, etc. Reports issues with these departments...
Switchboard
Work at office
Shift work
The University of Kansas Health System
Kansas City, KS
4 days ago
General Manager/ Operating Partner
...attendance Additional Duties: As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards As needed, perform regular cleaning and...
Switchboard
Local area
Shift work
Night shift
Weekend work
Sonic
Kansas City, KS
2 days ago
Hotel Front Desk Attendant
$16 per hour
...Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Operate hotel switchboard, take calls and provide information and transfer calls Welcome guests warmly, determine their needs, and manage the registration process...
Switchboard
Hourly pay
Flexible hours
Shift work
Sonesta Select Kansas City South Overland Park
Kansas City, MO
18 days ago
Call Center Shift Supervisor
...Call Center Shift Supervisor The Call Center Shift Supervisor provides daily supervision... ...quality scores to Call Center Representatives and documenting results; manages team... ...functioning. Must be able to use all switchboard software and hardware systems. Provide...
Switchboard
Full time
Work at office
Shift work
The University of Kansas Health System
Kansas City, KS
4 days ago
Receptionist (PT/Weekend)
...skills and must be very friendly and helpful at all times. They must be able to type and have basic computer skills and telephone switchboard skills as well. Shift Availability : ~ Part-Time Weekend shift - Fridays and Saturdays: 4:30pm - 9:00pm and Sundays: 8:00...
Switchboard
Part time
Shift work
Weekend work
The Delmar Gardens Family
Lenexa, KS
4 days ago
Installer II - 431
$24 per hour
...equipment is securely and correctly installed. Addition or removal of wiring and connections (on non-working equipment only and switchboard cable only). Addition or removal of non-powered equipment/hardware. Successfully interpret drawings, plans, and...
Switchboard
Hourly pay
Contract work
Shift work
Night shift
Day shift
Afternoon shift
Early shift
Wiverse
Kansas City, KS
4 days ago
Journeyman Electrician-Nationwide
...terminal boxes, switches, controllers, wiring harnesses, cabinets etc.) for the various electrical systems. Install main power switchboards and electrical equipment, cut in and hookup cables for installed components. Thorough understanding of the National...
Switchboard
Local area
Paradigm Power Delivery
Overland Park, KS
1 day ago
Team Member
...Responsibilities As a SONIC Drive-In Crew Member – which may include Frozen, Fountain, Expo, or Switchboard – your primary responsibility is to provide every guest with a SuperSONIC experience by: Creating and packaging delicious menu items Trying to beat your best record...
Switchboard
Flexible hours
Night shift
Weekend work
Sonic
Lone Jack, MO
12 hours ago
Crew Member
...into one. You’ll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive-Thru. SONIC Drive-In is a food service mecca, and our Restaurant Team Member is at the center. Restaurant Team Member duties may include: - Taking orders and...
Switchboard
Flexible hours
Night shift
Weekend work
Sonic Drive In
Overland Park, KS
2 days ago
Crew Member
...into one. You’ll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive-Thru. SONIC Drive-In is a food service mecca, and our Restaurant Team Member is at the center. Restaurant Team Member duties may include: •Taking orders and making...
Switchboard
Flexible hours
Night shift
Weekend work
Sonic
Merriam, KS
4 days ago
Team/Crew Member
...and service to guests. Essential Job Duties: Perform station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards Comply with all company policies...
Switchboard
Immediate start
Shift work
Night shift
Weekend work
Sonic
Independence, MO
1 day ago
Hotel Front Desk Agent
...with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an...
Switchboard
Work at office
Local area
Night shift
Afternoon shift
Kansas City Marriott Downtown Job Opportunities
Kansas City, MO
more than 2 months ago
Hotel Front Desk Attendant
$16 per hour
...: • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Operate hotel switchboard, take calls and provide information and transfer calls • Welcome guests warmly, determine their needs, and manage the registration process...
Switchboard
Hourly pay
Flexible hours
Shift work
Sonesta Select Kansas City South Overland Park
Kansas City, MO
1 day ago
Remote Life & Health Insurance Advisor | Flexible Hours
Legendary Allen Agency is looking for Remote Life and Health Insurance Agents to join their team. This position offers the flexibility to work from home while helping individuals and families protect their assets. You will manage your schedule and develop valuable skills...
Remote job
Work from home
Flexible hours
Legendary Allen Agency
Kansas City, KS
3 days ago
Assistant Manager
...applicable federal, state, and local laws Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards Perform regular...
Switchboard
Local area
Immediate start
Shift work
Night shift
Weekend work
Sonic
Buckner, MO
2 days ago
Scheduler
...appointment requests, clinical contact and reminder calls for services at Samuel U. Rodgers Health Center (SURHC). Answers all incoming calls and relay... ...off answering service by 8:00 am each day. Close switchboard at the end of the day and connect board with the answering...
Switchboard
Full time
Temporary work
Samuel U. Rodgers Health Center
Kansas City, MO
3 days ago
Fire Communications Dispatcher (40)
$23.64 per hour
...include 911 and Fire/EMS dispatching. Work involves answering telephone lines, querying callers using Emergency Medical Dispatching (EMD) call taking procedures. Gathers information from callers and gives pre-arrival instructions. Dispatches Fire/EMS units to calls for...
Work experience placement
Shift work
Wycokck
Kansas City, KS
3 days ago
Dispatcher
...Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are complete and checked for accuracy. Monitors radio, telephones and...
Flexible hours
TradeJobsWorkforce
Riverside, MO
4 days ago
Public Safety Dispatcher
$23.41 per hour
...Title Receives citizen's complaints and requests for services of public safety units. Dispatches public safety units to respond to calls and maintains records on each unit in the assigned division. Provides all pertinent information regarding the complaint or request...
Hourly pay
Shift work
Unified Government of Wyandotte County and Kansas City
Kansas City, KS
12 hours ago
Dispatcher
...Reservations At times dispatchers help with overflow calls and enter reservations. Experience with reservation systems or... ...Successful in This Role 911 Dispatchers, other dispatching roles, Call Center Agents, and Client Service Specialists. Benefits ~...
Hourly pay
Full time
Work at office
Immediate start
Shift work
Night shift
PRESTIGE TRANSPORTATION INC
Kansas City, KS
1 day ago
Customer Service Clerk
...R+L Carriers - JobID: 39901 [Customer Service Representative] As a Customer Service Clerk at R+L Carriers, you'll: Work in the Service Center office; Provide a variety of executive administrative functions to support the Owner and Executive Leadership Team in a professional...
Work at office
Immediate start
R+L Carriers
Kansas City, KS
4 days ago
Call Center Representative
...working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we... ...with customers through inbound calls to resolve a variety of topics, including... ...large organization with bustling 24/7 call centers offering a variety of shifts. During...
Local area
Visa sponsorship
Flexible hours
Shift work
Night shift
Spectrum
Kansas City, MO
1 day ago
Call Center Representative - DHA
Job Announcement Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new...
US Government Jobs
Kansas City, MO
4 days ago
Logistics Call Center Representative I
$17.2 per hour
...Job Description Logistics Call Center Representative I - Lenexa, KS, Monday, Tuesday, Wednesday, Friday, Saturday 11:00 AM to 7:30 PM Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving...
Hourly pay
Full time
Part time
Work experience placement
Work at office
Monday to Friday
Flexible hours
Shift work
Weekend work
Afternoon shift
Quest Diagnostics
Lenexa, KS
8 days ago
Entry-Level Political Call Center Representative (Republican)
...POSITION OVERVIEW MCI is a technology-driven business services company that operates call centers and provides cloud solutions. We are looking for Call Center Representatives to support our "Get Out the Vote" initiative. In this role, you will make outbound phone calls...
Full time
Temporary work
Work experience placement
Casual work
Work at office
Local area
Work from home
Shift work
MCI
Kansas City, MO
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Representative (Switchboard). Be the first to apply!