Quality Assurance Specialist

Job Title: Quality Assurance Specialist

Position summary:

Supports the QA Manager in implementing and monitoring quality and food safety management systems. Serves as the primary operational contact for product testing, vendor re-qualification, customer documentation, and QA system maintenance — ensuring compliance with internal standards and applicable regulations across the Everwell Health product portfolio.

Key Responsibilities:

Quality control & testing

• Coordinate validation and verification testing;
  record and report results.
• Manage product positive release (raw materials, intermediates, finished goods) with supply chain, vendors, and production sites;
  generate COAs.
• Serve as primary liaison with third-party laboratories — obtain quotes, set up testing profiles, onboard new labs, and manage turnaround times.
• Review and approve vendor COAs and specifications for raw material release.
• Implement and maintain sample retention processes with suppliers, production sites, and third-party storage partners.
• Maintain third party manufacturing documentation for all intermediate and finished products.

Customer documentation

• Write, control, and update QA documents and statements covering products and manufacturing sites.
• Manage all customer documentation requests via TraceGains and other channels, ensuring timely and high-quality responses.
• Onboard new customers on TraceGains;
  maintain accurate contact database.
• Support export documentation creation and submission.

Vendor & supplier management

• Collect and track qualification documents from distributors, warehouses, and co-manufacturers via TraceGains.
• Maintain TraceGains database — existing suppliers/materials/products, archive obsolete records, and flag non-compliant items to the QA team.

QA systems & compliance

• Support new and existing product implementation post-R&D, including internal and external documentation.
• Participate in food safety plan implementation by maintaining records, supporting verifications activities and updating documentation.
• Create and maintain SOPs and work instructions related to function
• Document and, where appropriate, investigate customer complaints, CAPAs, OOS events, deviations, and change controls.
• As applicable record data for KPI reports.
• Lead traceability exercises with contract manufacturers and suppliers
• Serve as system administrator and trainer for TraceGains, external laboratories, and related platforms.

Education and experience requirements:

• B.Sc. in Food Science, Food Quality, Chemistry, Biology, Pharmacology, or related field.
• 3+ years of QA/QC experience in nutraceuticals, dietary supplements, functional foods, or a related industry.
• Familiarity with regulatory compliance for food or dietary ingredients, contract manufacturing and analytical lab experience a plus.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and Adobe.
• Strong analytical, communication, and problem-solving skills.

Location and Travel:

This role is remote. Traveling up to 20%.

Compensation and Benefits

• Comprehensive insurance and benefits package, including health, vision, and dental
• 401K plan participation + yearly company match
• Paid vacation and sick-leave
• Invaluable learning experience at a high growth, science-first environment with strong fundamentals, a deep and innovative product pipeline, and a loyal customer base

Equal Employment Opportunity

Everwell Health is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.