Inside Sales Representative

Inside Sales Representative

Job Description

Essential Responsibilities

Meets monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts. Identifies underlying business problems and unique requirements for potential Circle K clients through the use of open-ended questions to uncover needs, wants and challenges.

Maintains industry knowledge including knowledge of competitive landscape.

Demonstrates the ability to gather and submit detailed business information for underwriting and pricing.

Maintains accurate records of all sales activities including sales calls, presentations, closed sales, and follow-up activities including the use of SalesForce to maintain accurate records to maximize portfolio potential.

Anticipates and seeks out potential customers' objections and concerns. Responds to unexpected or challenging questions, price questions, and objections. Understands and leverages the relationship between benefits, value, and price to acquire new customers.

Coordinates the implementation and delivery of Circle K products to new customers. Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis. Maintains contact with all new customers in portfolio to ensure high levels of client satisfaction. Follows up on customer issues to ensure resolution through appropriate internal and external resources.

Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers. Builds sufficient pipeline of new customers to maintain portfolio.

Requirements

High School diploma or equivalent

1-2 years of related sales experience

Communication skills able to build rapport over the phone with external customers and in person with internal customers and peers

Excellent Product and Process knowledge

Sound sales skills: can identify customer needs and makes appropriate recommendations to confirm the sale

Time management and work prioritization skills

Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)

Handles complex or unusual situations with ease

Identifies opportunities to sell/retain a customer

Identifies and takes action to improve process or situation

Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership

Must successfully pass a background investigation

Preferred Qualifications

College degree

Previous customer facing phone work

Coaching experience or ambition preferred

Experience with Salesforce CRM

Must be computer literate in Word, Excel, Access and PowerPoint

Must be able to perform the essential duties and responsibilities as described above.

Must be able to follow state, federal and company guidelines.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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