Billing Support Specialist

Location This position is 100 in office and reports to our facility on site in Syracuse NY Job Summary This is the accounting position you have been searching for Rapid Response Monitoring is looking for an individual to join our billing team As a billing support specialist you will play a critical role in ensuring accurate billing processes and maintaining customer accounts This position requires a blend of technical skills customer service expertise and attention to detail If you enjoy problem solving and working with customers to resolve issues this role will be a great fit for you Salary Range 2300 to 3000 per hour based on experience Hours Monday Friday 800am 500pm Responsibilities Proactively contact delinquent accounts in accordance with established collection procedures; help prevent defaults by offering options such as automatic payments or scheduled payment plansRecommend appropriate payment plan solutions to the Accounts Receivable Supervisory team for review and approvalFoster strong client relationships to promote timely payments by building rapport and understanding customer payment behaviorsRecord and apply incoming payments to corresponding customer accounts; investigate and resolve discrepancies or billing issuesPerform billing and invoicing tasks as assigned including cancellations and credits and monthly late statementsAssist with audits as directed by the Accounts Receivable Supervisory teamSet up new customer accounts promptly and accurately; maintain the billing database by updating customer information services and ratesGenerate and distribute accurate invoices statements credits and late charges including itemized details via electronic data interchange when applicableDocument billing changes related to new or existing service offerings and communicate updates to team members and supervisorsRespond to customer billing inquiries via phone or email maintaining a high level of customer service through consistent professional communication and elevate complex issues to the Accounts Receivable Supervisory team when necessaryAssist in developing and implementing new billing proceduresInvestigate and resolve billing discrepancies and promptly report findings to the Accounts Receivable Supervisory teamAble to contribute to the overall success of the company by performing all assigned duties in a professional timely and accurate mannerProvide general administrative support to the department Qualifications Basic Qualifications Associates degree in business or related fieldProven experience as a data entry clerkProven ability to adapt to new software and changing office environmentSolid understanding of basic accounting principles fair credit practices and collection regulationsSuccessfully clear drug screen and background check to meet industry and security licensing requirements Preferred Qualifications Bachelors DegreeAbility to effectively communicate verbally and in writingExperience with customer service and have ability to negotiateStrong organizational skills with the aptitude to pay attention to detailProficiency of the Microsoft Office suite Word Excel PowerPoint Benefits Annual salary increases Medical Dental Vision and 401k Paid Vacation and Sick Time Wellness Program Wellness DAYS OFF Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems Designated as an Essential Business by the Department of Homeland Security we are dedicated to protecting life and property Founded and headquartered in Syracuse since 1992 with offices in California and Nevada Our growing organization serves as a critical response center focused on protecting life residences and businesses Whether its a kitchen fire an intruder at a business a family member experiencing a medical emergency or preventative non emergency customer service conversations our heroes are here to serve every day 247 365 days a year Supported by teams of experts in their respective fields our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country If you are in search of a unique rewarding career opportunity in an industry like no other join TeamRapid Located in Franklin Square Rapid Response prides itself as a newly remodeled state of the art facility containing ultra modern technology From touch free entrances and continual sanitization to iPad break rooms and comfortable lounge areas our employees enjoy a pristine and contemporary work environment Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments We also offer continued growth through our internal advancement opportunities For more information view our website at Rapid Response is an Equal Opportunity Employer INDRR10 #J-18808-Ljbffr