Field Service Technician

Job Description

Job Description

Join DYOPATH as a Field Service Technician Are you energized by solving technical challenges and helping people stay connected and productive?

DYOPATH is seeking a Field Service Technician who thrives on teamwork, problem‑solving, and delivering exceptional customer support both remotely and onsite.

Why You'll Love Working Here

• Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns daily work into meaningful impact.
• Grow & Thrive – We invest in your development with certifications, training, and clear pathways for growth.
• Award-Winning Culture – We bring the same dedication to excellence internally that we deliver to our clients.
• Fun & Respectful Teamwork – A collaborative, upbeat environment where achievements are celebrated.

Benefits Overview

• Medical, Dental & Vision Coverage
• Life Insurance
• 401(k) with company match
• "You Pick a Day" paid holiday
• FSA & HSA options
• Pet Insurance
• And much more
• Full benefits overview available at dyopath.com/careers

Role Overview

• Location: Multi-site Support (Chicago & surrounding areas); Occasional remote work
• Schedule : 1st Shift (7:30a-4p); Monday to Friday
• Pay Rate : $22.66 + mileage/travel reimbursement eligible

Your Mission as a Field Service Technician

• Provide exceptional customer support by phone, email, and onsite.
• Manage daily technology operations including networks, email, and software systems.
• Support macOS, macOS Server, Windows Desktop/Server, iOS devices, Google Console, and VMware.
• Work with Workgroup Manager, Open Directory, Active Directory, and Google Console.
• Install and configure desktop computers, servers, printers, and related hardware.
• Install and troubleshoot interactive teaching solutions including boards and projectors.
• Repair and replace non-functioning computer equipment.
• Create, maintain, and update computer images.
• Maintain and upgrade networking equipment.
• Install and support software and system updates.
• Maintain software license compliance and inventory records for all equipment.
• Support telephone system issues and coordinate repair requests.
• Ensure physical security of all computer assets.
• Maintain strong working knowledge of all computer-related systems for efficient troubleshooting.
• Perform other duties as assigned.

What You Bring to the TeamEducation & Certifications

• Associate's or bachelor's degree in Computer Technology or related field.
• Minimum of two years of experience in hardware and software installation and maintenance (preferred).
• Ability to establish effective working relationships at all organizational levels.
• Background check required prior to hire.

Skills & Abilities

• Ability to deploy software via Network/Server/MDM tools.
• Ability to read, interpret, and communicate instructions clearly.
• Proficiency in troubleshooting using written, diagram, or verbal guidance.
• Ability to perform physical tasks including walking, talking, hearing, using hands, and reaching.
• Close-vision and focus-adjustment capability required.
• Reasonable accommodations available for qualified individuals.

Why This Role Matters

As a Field Service Technician, you are the trusted technical expert who ensures systems run smoothly, clients stay productive, and technology works when it's needed most. You'll work hands‑on, collaborate with a supportive team, and continuously grow your technical skills while delivering world-class IT service.

Ready to Elevate IT Experiences?

If you're excited to make an impact and enjoy solving technical challenges in a team-first environment, DYOPATH wants to meet you. Apply now to become our next Field Service Technician.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.