Armed Senior Account Manager - All Shifts

Job Overview The Armed Senior Account Manager reports directly to the General Manager and oversees Armed & Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, and organizational skills and can manage both client relationships and on-site teams effectively. Responsibilities Directs performance of site personnel across all shifts to ensure operational quality. Ensures compliance with Prosegur policies, client expectations, and regulatory standards. Serves as the primary point of contact for the client, conducts regular check‑ins and service reviews, and acts as liaison between the client, General Manager, and site teams across all shifts. Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety, corrects deficiencies immediately, and escalates issues when necessary. Oversees scheduling, timekeeping, and attendance to maintain proper site coverage and operational efficiency. Reviews reports, logs, and other documentation to ensure accuracy and timeliness in accordance with company policy and customer expectations. Responds promptly and effectively to emergencies, incidents, and operational issues, providing oversight and support to supervisory personnel. Provides coaching, mentorship, and performance feedback to team members to ensure accountability and professionalism. Promotes a positive client experience by maintaining open communication and proactively resolving concerns. Participates in hiring and ongoing training of site personnel as needed. Enforces company policies and client site procedures consistently and fairly. Ensures compliance with all applicable laws and site‑specific policies. Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs). Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather). Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity. Maintains current post orders/SOPs and recommends updates based on lessons learned and client feedback. Monitors documentation and tracking for training, licenses, and certifications to ensure officers remain fully compliant and job‑ready. Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests. Spearheads continuous improvement initiatives and cost‑effective scheduling. Required Qualifications High school diploma or GED. 5-10 years of security experience with 4+ years in a supervisory or higher role. Must possess and maintain an Armed Security Officer license/permit in accordance with state requirements. Active state security license/guard card or eligibility to obtain before start (California). Valid driver's license. Ability to pass background/drug screening and motor vehicle records check. Supply and maintain a personally owned, approved firearm. Strong written and verbal communication; professional customer service demeanor; conflict resolution and de‑escalation skills. Prior law enforcement, military, or armed security experience is strongly preferred. Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook). Ability to actively interact with variable shifts including weekends and holidays and respond to after‑hours incidents when needed. Shift Information Shift: All Shifts Hours: 1st, 2nd, 3rd Shifts Compensation and Benefits Pay Rate: $105K annually Full Benefits + 401k Weekly pay EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. #J-18808-Ljbffr Prosegur Security USA, Inc