Senior Manager, Operations Communication

Job Description

Job Description About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with personalized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. Since 2013, Acrisure has grown in revenue from $38 million to ~$5 billion and employs ~20,000 colleagues in 19 countries. And this is just the beginning.

Job Summary

The Senior Manager, Internal Communications serves as a strategic communications partner to leaders across Acrisure, developing and executing communication strategies that advance business priorities, strengthen culture, support organizational transformation, and enhance employee engagement. This role partners closely with senior leaders and key stakeholders to translate business strategy into meaningful communications that inform, align, and inspire employees. The Senior Manager is responsible for developing integrated communications plans, leading complex and high visibility projects, guiding organizational messaging, and ensuring employees remain connected to Acrisure's vision, growth strategy, values, and business objectives. This role will play a key part in supporting large scale business and operational transformation initiatives, including global operating model evolution, technology modernization efforts, and organizational change programs. The ideal candidate brings experience navigating complex enterprise environments, driving leadership alignment, and delivering strategic communications that enable successful transformation outcomes across diverse employee populations and geographies.

Key Responsibilities

Strategic Communications & Business Partnership

Serve as a trusted communications advisor to senior leaders, providing strategic counsel on organizational messaging, employee engagement, and change initiatives. Independently develop and execute internal communications strategies aligned with business priorities, enterprise objectives, and organizational goals. Translate complex business strategies and initiatives into clear, compelling communications that create awareness, belief, and advocacy among employees.

Communications Planning & Program Leadership

Lead the development and execution of integrated communications plans supporting business initiatives, organizational transformation, acquisitions, and enterprise programs. Develop and execute integrated communications and change management plans for significant technology implementations, including CRM platforms, contact center and telephony solutions, workflow modernization initiatives, and enterprise system integrations. Partner with cross-functional teams across the enterprise to align stakeholders, navigate interdependencies, and deliver multifaceted communications projects from strategy through execution. Establish communication objectives, key messages, stakeholder strategies, communication channels, timelines, and success measures. Manage multiple high visibility communications projects and workstreams across a complex and evolving environment. Lead communications strategies supporting global operating model transformation initiatives, including the establishment, expansion, or integration of delivery centers, shared services organizations, and geographically dispersed teams, ensuring clear communication across multiple employee populations and business functions.

Leadership Communications

Partner with leaders across the organization to develop messaging that reinforces business priorities, strategic direction, and organizational goals. Support leadership communications through town halls, presentations, videos, employee events, organizational announcements, and other engagement forums. Provide leaders with communication tools, messaging frameworks, and guidance to ensure effective and consistent communication. Proactively connect leaders and stakeholders across business functions to drive alignment on communications strategies, reinforce accountabilities, and ensure coordinated execution of enterprise initiatives.

Content Strategy & Storytelling

Develop and oversee internal communications content that reinforces Acrisure's culture, values, growth strategy, and business priorities. Create and manage content across multiple channels, including email, intranet, newsletters, video, podcasts, internal social channels, and employee events. Identify and elevate stories that highlight employee achievements, business successes, innovation, and strategic progress.

Measurement & Cross Functional Collaboration

Measure communication effectiveness through engagement metrics, employee feedback, and business outcomes, using insights to continuously improve communications strategies. Partner closely with business leaders to ensure consistent messaging, alignment with enterprise priorities, and reinforcement of Acrisure's brand and culture. Leverage emerging technologies, including AI-enabled tools, to improve communication effectiveness, reach, and efficiency.

Qualifications

Required Knowledge, Skills & Abilities

Demonstrated experience leading communications for global operations transformation, including transitions to global operating models, delivery center expansion, shared services organizations, or other large scale operational changes affecting diverse employee populations and business processes. Proven experience developing and executing integrated communications and change strategies for complex technology transformations, including CRM implementations, contact center platforms, telephony modernization, workflow automation, and related system integrations. Exceptional ability to operate effectively in highly dynamic environments characterized by ambiguity, evolving information, shifting priorities, and accelerated timelines. Able to rapidly establish clarity, provide sound recommendations, and deliver high-quality communications with speed and accuracy. Demonstrated success navigating complex, highly matrixed organizations and influencing stakeholders without direct authority. Skilled at building consensus, driving leadership alignment, reinforcing agreed upon plans and accountabilities, and maintaining communication discipline across multiple workstreams and leadership teams. Exceptional written, verbal, and interpersonal communication skills, with a demonstrated ability to influence and advise senior leaders. Proven experience developing and executing strategic communications that drive business outcomes, organizational alignment, employee engagement, and change adoption. Strong business acumen and ability to translate complex concepts into clear, compelling messaging for diverse audiences. Adept at working through ambiguity and developing communication plans that accommodate multiple scenarios or outcomes Excellent project management and organizational skills with the ability to manage multiple priorities in a fast-paced, decentralized environment. Experience leading communications for organizational transformation, change management, and other high profile business initiatives. Demonstrated ability to build relationships, influence stakeholders, and drive alignment across a decentralized organization with diverse business units, leaders, and employee populations. Analytical mindset with experience leveraging data and insights to evaluate communication effectiveness and inform strategy. Strong collaboration, stakeholder management, and relationship building skills. Proficiency with modern communication technologies and AI enabled tools.

Education & Experience

Bachelor’s degree in Communications, Public Relations, Journalism, Business, or related field required. Master’s degree preferred. 8+ years of progressive experience in corporate communications, internal communications, organizational communications, public relations, employee engagement, or related disciplines. Demonstrated experience partnering directly with senior leadership to develop communication strategies that drive business outcomes and organizational alignment. Experience leading communications for multi country operating model transformations, delivery center implementations, or global business services organizations. Experience supporting enterprise technology transformation programs involving customer relationship management platforms, contact center technologies, telephony solutions, digital workflow tools, or large-scale business process redesign. Experience within financial services, fintech, insurance, technology, or other regulated industries preferred. Experience supporting geographically dispersed and decentralized workforces preferred. Experience with employee communication platforms, content management systems, email distribution tools, and communication analytics platforms preferred. Prior leadership and/or people management experience preferred.

Benefits and Perks

• Competitive compensation
• Flexible vacation policy, paid holidays, and paid sick time
• Medical, Dental, and Vision Insurance Company paid
• Short Term and Long-Term Disability Insurance Company paid
• Group Life Insurance Company paid
• Employee Assistance Program (EAP) and Calm App subscription
• Pet Insurance and supplemental insurance options
• 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits
• Paid maternity and paternity leave, fertility benefits, and family support programs
• Career development and learning opportunities
• And so much more

Pay Details

The base compensation range for this position is $115,000 - $155,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Equal Opportunity Employer

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Privacy

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

To Executive Search Firms & Staffing Agencies

Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutually agreed service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.