Communications Assistant

GENERAL SUMMARY

The SF LGBT Center is not just the bright purple building that catches your eye at 1800 Market Street. It is a focal point for the LGBTQ+ community of San Francisco, where individuals who need resources, support, or a safe space to gather can find comfort and celebration.

We are looking for a budding storyteller to craft a breadth of content, from short-form videos to social media graphics and email copy. They will also contribute to our overall communications strategy and are keen to grow their content production and execution skills across various social and digital platforms.

The Communications Assistant is an entry-level role that reports to the Senior Communications Manager. They will work within the broader Development and Communications Department at the Center, which is led by the Director of Development and Communications. They are a vital member of the Center's staff, with a core responsibility of assisting the Senior Communications Manager with strengthening and expanding the Center's branding and communication efforts to show the Center's deep community impact. The Communications Assistant will work cross-departmentally to develop short and long-term communications and promotional content through social media, email, blog posts, and video. This position also assists the Senior Communications Manager with writing for the fundraising team and supports written communications, such as copy-editing, across the organization.

RESPONSIBILITIES

• Assist the Communications Manager with developing, maintaining, and strengthening the Center's communications channels, brand identity, voice, and storytelling.
• Assist the Communications Manager with creating visual content and written material for owned communications channels-including social media platforms, email newsletters, short-form videos, Center blog, and more.
• Create, curate, and post original content such as flyers, promotional videos, and event photography on the Center's social channels (Facebook, LinkedIn, and Instagram) and email platforms, aligning with Center's mission, programming, services, and factors in relevant community conversations and conversation trends.
• Support the Communications Manager in working cross-departmentally to develop strategic programming messaging. Partner with staff, under the guidance of the Communications Manager, to ensure brand consistency across all promotional materials, building communications goals, and institutionalizing best practices.
• Support the Communications team with cross-department administrative logistics such as scheduling meetings, taking notes and action items, coordinating details from staff and community partners, updating content calendars or workback plans, etc.
• Serve as the primary responder to community messages received across social media and email channels. Assist with developing and maintaining relationships with community partner organizations to support mutually beneficial promotional efforts.
• Support with measuring and tracking community engagement across social and email channels.
• Support the Communications Manager in partnering with the Director of Development & Communications to develop fundraising content to grow contributed income (excludes grant writing).
• Support the Communications Manager with maintaining the organization's website-including writing content, aesthetic quality, information architecture, and overall user experience.
• If desired, potential to assist the Communications Manager with media relations- compiling media research, building media lists, and collaborating on briefing materials.
• Other duties as assigned.

QUALIFICATIONS

• You are curious, inquisitive, and possess strong communications skills. Ability to juggle multiple projects in a timely manner.
• At least 1 year of experience in social media or other communications roles. LGBTQ+-related communications experience is a plus.
• Strong writing (social media captions, blog writing, copy-editing), and visual content creation skills preferred. You intrinsically care that materials are on brand, easy to read, and convey the right tone.
• Experience working with social media platforms such as Instagram, LinkedIn, and Facebook as well as social media management/creation tools such as Canva and Meta Business Suite is a plus.
• Strong interest in building short-form video skills for platforms such as IG Reels.
• Experience working with website and email platforms such as WordPress, Mailchimp, Pardot, or Constant Contact, and/or basic knowledge of HTML is a plus, but not required.
• Desire to use visuals, research, and partnership + community testimonials to tell stories.
• Strong organizational skills and attention to detail.
• Strong interest in keeping a pulse on current community trends, conversations, and cultural zeitgeist. Flexibility to adapt to constantly changing social and digital tools.
• Inquisitive and entrepreneurial approach, including solution-oriented approaches to complex issues. Ability to learn and internalize new information, concepts, and practices.
• Ability to work in a culturally diverse environment.
• High standards of personal ethics, professionalism, and respectful communication.
• Must be able to handle sensitive information with tact, diplomacy, and discretion.
• Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social, and economic justice. Interested in learning about the needs of underserved LGBTQ+ communities and the ability to work with a broad range of constituents and stakeholders representing LGBTQ+ people and allied communities.

COMPENSATION & BENEFITS

• $27.45/hour, health insurance, paid leave
• Full-Time/Non-Exempt
• Paid medical insurance as well as paid time off (vacation, health & holidays)

WORKING CONDITIONS

• This position is primarily office-based at the Center's 1800 Market Street location with an ability to negotiate a schedule of remote work up to a maximum of 40% time.
• Essential physical requirements:
  • Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.
  • Must be able to remain in a stationary position for periods of several hours daily.
  • Must be able to lift to 20 pounds on an occasional basis.
  • Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.
• Employees in this position must be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job.
• Hours are primarily Monday - Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 8:00 am - 7:00 pm window.
• Local travel may be required to meetings or off-site events. Out-of-town travel is infrequent and negotiable. No car is required.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center's strategies inspire and strengthen our community by:

• Fostering greater opportunities for people to thrive.
• Organizing for our future.
• Celebrating our history and culture.
• Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The San Francisco LGBT Community Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.

NO PHONE CALLS PLEASE