Patient Services Representative

Job Description

Job Description

Wage starts at $19.25/hour

At Rogue Community Health, our Patient Services Representatives are more than a front desk presence, they are the welcoming heart of our clinics. As the very first point of connection, PSRs create meaningful first impressions through a warm smile, a friendly “hello,” and a genuine desire to help every patient feel seen, heard, and cared for.

We are currently seeking compassionate, detail-oriented individuals to join our teams in Medford, White City, Talent and Eagle Point . We also have a part-time position open at our Medford Behavioral Health Center.

In this role, you’ll play a vital part in delivering high-quality patient care by:

• Serving as a trusted liaison between patients and care teams
• Supporting patients both in person and over the phone with professionalism and empathy
• Coordinating appointments, confirming schedules, and preparing patients for their visits
• Identifying individual needs and ensuring every patient receives the support they deserve

If you thrive in a fast-paced environment, enjoy helping others, and want to be part of a team dedicated to improving our community health, we’d love to meet you.

Join us in making every patient’s first interaction a great one.

Enjoy stable hours, competitive pay, and benefits.

Benefits Include:

• Opportunity for 4 or 5-day Work Week
• Mental Health Paid Time Off – Up To 10-Hours Per Quarter
• Generous PTO Accrual Annually
• Medical, Dental, Vision, and Partially Paid Family Coverage
• No Cost to Employee Life Insurance, AD&D, Short Term Disability, Long Term Disability
• Holiday Pay (in addition to PTO)
  • To be considered benefit-eligible, must work 20 hours per week or more.
• Rogue Rewards Benefits provides up to $750.00 (prorated by FTE and hire date) for the year 2026.

At Rogue Community Health (RCH), our mission is to ensure community members have access to healthcare services without barriers. Employees are assigned a primary work location upon hire; however, to support patient access and operational needs, RCH reserves the right to reassign employees to another RCH work site. By accepting employment with RCH, employees acknowledge that flexibility in work location is a condition of employment.

Required to complete a criminal background check, and pre-employment drug screen once a conditional offer is accepted.

Oregon is an employment-at-will state and Rogue Community Health (RCH) has a 90-day probationary period for all newly hired team members.

Rogue Community Health upholds our mission of Vibrant Health for All by working to remove socioeconomic barriers and ensure that all community members have access to safe, respectful, and engaging healthcare. We provide high-quality, professional care that recognizes each person’s unique needs and prioritizes collaborative partnerships to support meaningful, sustainable health outcomes.

As an employer of choice, we are committed to fair and consistent hiring, development, and retention practices for team members within and beyond our community. We foster a culture of respect, unity, and belonging, where a wide range of perspectives is valued and fair, consistent employment practices guide all decisions.

We comply with the Americans with Disabilities Act (ADA). If you consider yourself disabled and desire assistance in the application process, please contact our Human Resources Department.

**No phone calls please** Due to the number of applications received, we are not able to reply to every applicant.