Volunteer Services Manager

This position will be posted for a minimum of 5 days. Coalition Mission The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves. Our Philosophy of Service We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone. We Create Lasting Solutions To Homelessness By Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible; Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services; Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve; Achieving excellence through continuous quality assurance, innovation, and professional development; Using resources judiciously and effectively. The Manager of Patient Activities and Volunteers oversees patient engagement, activities, and volunteer services for the Stout Street Recuperative Care Center (SSRCC). This role develops and coordinates programs, classes, and activities that support patients’ physical, social, and emotional well-being during their stay while fostering a welcoming, engaging, and inclusive community environment. The position recruits, trains, schedules, and supports volunteers and cultivates partnerships with community organizations to expand programming and resources, working closely with interdisciplinary staff to promote meaningful patient engagement and ensure activities and volunteer services align with the organization’s mission and patient care goals. Duties/Responsibilities (Essential Functions) Develops, coordinates, and evaluates patient activities, classes, and programs that support physical, social, and emotional well-being and promote meaningful engagement during patients’ stay. Recruits, trains, schedules, supervises, and recognizes volunteers who support patient activities and other services within the Stout Street Recuperative Care Center. Assesses patient interests and incorporates patient feedback to develop activities and programming that foster connection, independence, and overall well-being. Cultivates partnerships with community organizations, businesses, and service providers to expand programming, activities, and resources available to patients. Collaborates with interdisciplinary staff to coordinate patient activities and volunteer services that support patient care goals and foster a welcoming, engaging community environment. Oversees the day-to-day operations of patient activities and volunteer services, ensuring effective scheduling, documentation, and program coordination. Manages departmental budget, data, records, and related documentation, ensuring resources are used effectively and within approved budget parameters. Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed. Performs other job duties as assigned. Education, Experience And Job Competencies Education High school diploma or GED equivalent required. Degree as a Recreational Therapist, Occupational Therapist Assistant, Physical Therapist Assistant, Music Therapist, Art Therapist, or similar preferred. Experience Minimum three (3) years related experience in life enrichment, activities coordination, recreation therapy, volunteer coordination, and/or event management. Experience with oversight of a budget and associated documentation, OR experience creating weekly and monthly schedules for multiple volunteers or staff. Experience working in settings with people experiencing homelessness preferred. Job Competencies Able to create structure, systems, and documentation with minimal supervision. Able to provide consistent high-quality customer service; effective interpersonal/assertive communication skills demonstrating a high degree of emotional intelligence. Demonstrated precision, accuracy, and strong attention to detail. Must be able to manage multiple projects in a dynamic environment with respective stakeholders including finalizing applications to meet submission deadlines. Proficiency in using Microsoft Office applications and volunteer software/platforms or fundraising databases/customer moves management applications, preferably Blackbaud’s Raiser’s Edge. Must be able to remain calm, think clearly, and apply sound judgement in high-pressure situations. Must be able to communicate information clearly and effectively through multiple mediums to diverse audiences. Coalition Benefits We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. Health Insurance - HMO or PPO Dental plans, vision insurance, flexible spending accounts, supplemental life insurance Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching, Extensive paid time-off, including holidays, sick leave, and vacation The effective date for your benefits will be the first of the month following your date of hire. Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. #J-18808-Ljbffr