Workplace Experience Coordinator

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

First point of contact for all those entering the workplace. Making a memorable first impression by greeting guests with a friendly and welcoming demeanor, engaging with eye contact.

Partner closely with securing support with any access needs for employees or visitors.

Support in answering the telephone in a professional manner and directing inquiring calls to the right contact.

Focus on delivering an elevated hospitality experience by providing genuine, authentic yet professional interaction with everyone.

As CBRE’s workplace team, we provide recommendations and solutions across the organization. There may be projects that arise, where you will support in developing presentations and speaking to various-sized groups.

Knowledgeable of the building, workplace, and neighboring areas.

Ensure you are aware of key contacts and methods of communication for our strategic partners regarding requests and escalations

Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

Conduct daily walk throughs with a keen eye for detail, reporting and following up with the appropriate vendor or teams.

Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, pantry needs, amenities, welcome tours, etc.

Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

Proactive nature. Anticipates the needs of our guests / clients and offers solutions or support without asking.

Takes ownership of tasks or issues and follows up to ensure it is complete/closed. Demonstrates emotional intelligence among interactions.

Communicate daily with executive assistants, key bookers and at times, COOs and other C-Suite Executives

Organize and manage on-site events and activations, as needed. This includes securing event space, set up and tear down of the room, and delivery of supplies.

Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

Coordinate with vendors who supply services or goods to the workplace.

Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Ensure all details are accurate in shared calendar or meeting system and updated as reiterations are sent in.

Actively monitor mailboxes, ensuring all emails are responded to and actioned within 24 hours.

Provide catering menus to bookers and be proficient in answering their questions. Attention to detail is critical in indicating dietary and allergen requests

Proactively researches our clients and visitors and communicates to the team when VIPs are visiting. Preferences are indicated and standard arrival template is shared.

Responsible for meeting room preparation and resetting to ensure each meeting has the same experience, in charge of coordinating room bookings and managing cleanliness and aesthetic standards of the client face spaces

Assisting with activations, displays and celebrations within the workplace

Checking government issued identification upon arrival of external guests

Communicating directly with clients when registered/unregistered visitors have arrived

What You’ll Need:

High School Diploma or GED with up to 2 years of job-related experience.

Ability to follow basic work routines and standards in the application of work.

Communication skills to exchange straightforward information.

Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Strong organizational skills with an inquisitive mindset.

What To Expect:

The position requires on-site support five days a week, Monday – Friday. Shift schedules may vary as business demands.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum rate for the Workplace Experience Coordinator position is $60,000 per year and the maximum rate for the Workplace Experience Coordinator position is $70,000 per year. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)