Client Service Coordinaor

Client Service Coordinator – Banfield The Pet Hospital Location: Manchester, New Hampshire, United States – Full Time Start Date: Immediate Remote – Yes; Telecommute – Yes; Visa Sponsorship – No Experience Required: 0 year(s) or above Key Skills: Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Preventative Care, Communication Skills, Client Service Skills, Priority Setting, Time Management, Multi‑tasking, Organizational Ability, Problem Solving, Intellectual Ability, Mathematical Ability, Recruiting Job Purpose & Function The Client Service Coordinator (“CSC”) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures transparent communication with associates and clients, and coordinates the care of clients and pets in an efficient, friendly manner that encourages repeat visits and referrals. Essential Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of wellness plan clients. Provide professional, efficient and exceptional service at all times – welcoming clients and pets, ensuring they are comfortable, and educating them about their pet’s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing documentation, entering all pet information and history into the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. The Five Principles of Mars, Inc. Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications & Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional – Preventative Care and OWPs Communication Skills Client Service Skills Priority Setting Time Management Capabilities & Experience (Can Do) Multi‑tasking – Ability to manage multiple tasks at once without loss of accuracy. Communication Skills – Reads, writes and speaks fluent English with appropriate grammar. Organizational Ability – Systematic approach, orderly, turns chaos into order. Problem Solving – Identify, analyze, and solve problems; translate into practical solutions. Client Service Skills – Consistently provides attentive, courteous and informative service. Intellectual Ability – Accurately follows oral, written or diagram instructions. Mathematical Ability – Performs addition, subtraction, multiplication. Compensation Hourly Pay Range: $16.93 – $21.63. Specific rate determined by experience, skill level and education. Benefits Comprehensive Medical, Dental, and Vision Insurance 401(k) and Roth Retirement Plans with company match Best‑in‑Class Student Debt Relief Program (Full‑time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Well‑being Resources (free coaching and counseling) Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave (birth and adoption) Continuing Education Allowance (eligible positions) Back‑Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services Equal Employment Opportunity Banfield is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of race, color, religion, sex, national origin, disability or veteran status. #J-18808-Ljbffr Y-Axis