TRANSFER ASSOCIATE

Care Team Specialist – Transfers

This is a full-time position (40 hours per week), scheduled across four weekdays and every Saturday.

Position Summary

The Care Team Specialist – Transfers is responsible for the safe, timely, and respectful transportation of decedents and related materials in support of funeral operations. This role ensures all transfers are completed with accuracy, professionalism, and dignity, while maintaining compliance with all company and regulatory standards.

This position operates as part of the Care Team and is cross-trained to support embalming and cremation functions as needed. While the primary focus is transfers, this role contributes to overall Care Center operations to ensure seamless service and team support.

Key Responsibilities & Ownership

Decedent Transport & Care (Primary Ownership)

• Perform all transfers in a professional, timely, and respectful manner
• Ensure proper handling, identification, and care of decedents at all times
• Maintain dignity and professionalism in all interactions
• Ensure all transfers meet company standards and regulatory requirements

First Call Response & Timeliness (Primary Ownership)

• Respond promptly to first calls and transport requests
• Ensure all transfers are completed within required timeframes
• Communicate delays or issues proactively
• Maintain readiness to respond to changing priorities

Identification & Documentation Accuracy (Primary Ownership)

• Verify proper identification of decedents
• Complete all required documentation accurately and fully
• Ensure body receipts and paperwork are handled correctly
• Maintain compliance with all state and company requirements

Equipment & Vehicle Readiness (Primary Ownership)

• Maintain vehicles in clean, safe, and operational condition
• Ensure all transport equipment is available and ready
• Identify and report maintenance or safety concerns
• Maintain readiness for all shifts

Care Team Support (Shared Accountability)

• Assist with embalming preparation and care center tasks as needed
• Support cremation operations when trained and assigned
• Assist with preparation, movement, and care of decedents within the Care Center
• Contribute to overall team workload and coverage

Safety & Compliance (Primary Ownership)

• Follow all OSHA, safety, and infection control standards
• Properly use personal protective equipment (PPE)
• Maintain safe handling practices at all times
• Identify and address safety risks proactively

Behavioral Expectations

• Respect: Honor every life with dignity and care in all interactions
• Ownership: Take full responsibility for each transfer from start to finish
• Follow-through: Ensure all steps, documentation, and responsibilities are completed fully
• Communication: Communicate clearly and proactively regarding timing or issues
• Calm Presence: Provide steady, professional support in emotional situations
• Teamwork: Support the Care Team and adapt to operational needs

Success in this role looks like

· Transfers are completed safely, accurately, and on time

• No identification or documentation errors
• Vehicles and equipment are consistently ready and maintained
• Strong support provided to embalming and cremation operations
• Clear communication and proactive issue resolution
• No missed steps, delays, or compliance concerns

Requirements

Minimum Education:

• High school diploma or equivalent

Experience:

• Experience working with the public required
• Experience in transportation, healthcare, or funeral services preferred

Key Skills & Requirements

· Strong attention to detail and accuracy

· Ability to work independently with minimal supervision

· Strong time management and responsiveness

· Emotional intelligence and professionalism

· Ability to follow procedures and safety standards

· Valid NM driver's license with insurable record

Physical, Mental & Environmental Demands

• Ability to lift up to 90 pounds and perform physical labor
• Ability to work indoors and outdoors in varying conditions
• Exposure to chemicals, equipment, and environmental elements
• Ability to stand, bend, and move for extended periods
• Ability to work flexible hours, including evenings and emergencies