Program Manager SSVF (Supportive Services for Veteran Families)

Our History

In 1879, Father Bernard Donnelly established Mount St. Bernard’s Orphanage in Kansas City. With that one act of faith, hope and charity, many lives — and a community — were transformed. And, from that humble beginning a strong tradition of compassionate care and social service took root, thrived, and grew to become Catholic Charities of Kansas City-St. Joseph. Catholic Charities empowers at risk people to create a pathway out of poverty by alleviating their immediate crises to create stability; then providing robust support to lift them to dignity and self-reliance. Today, millions of lives have been transformed, in the communities we serve.We have office locations in Kansas City and St. Joseph, Missouri and a Food Pantry in Kansas City, while serving a 27-county region.

Our Culture/Mission Characteristics

Mission
Helping people move to a better life through hope-filled care, services, and advocacy, calling all those of goodwill to join us.

Vision
By lifting people in need to the dignity of self-reliance, and encouraging others to help, our communities will become one human family.

Values
Hope/Faith, Trust, Commitment, Collaboration

Benefits
This position is eligible for a comprehensive employee benefits program, including medical, dental and vision plans, STD/LTD fully paid by the employer, 401(k) retirement plan with employer match of employer contributions up to 5% of their annual pay, paid time off including vacation/sick leave accrual, 10 holidays each year, and more! Our office hours are Monday - Thursday, 8:00 am to 5:30 pm and our offices are closed on Friday - giving you a three-day weekend in most situations!

This position is based out of the Kansas City office. The pay for this position starts at $27.94/hr ($55,200 annually), working a compressed 38-hour workweek.

Position Objective

This position is responsible for the implementation and overall coordination of the Veteran Family Housing Program, funded through the VA Supportive Services for Veteran Families (SSVF), including supervision of employees, coordination with community partners, assuring program goals and outcomes are achieved, and properly preparing and timely submitting reports to the U.S. Department of Veterans Affairs (VA).

Essential Duties

• Program development and implementation in compliance with VA SSVF Final Rule and NOFA, and contract with the VA.
• Finalize screening tools, client file documents, oversight processes, outcome and financial reports.
• Institute ongoing meetings with SSVF staff and maintain communication and coordination with the subcontractor and community partners, especially the VA.
• Establish policies and procedures for VA SSVF program.
• Collect outcome data from internal systems and compile accurate reports to the VA. through repository.
• Monitor internal financial reports monthly. Collect financial information monthly and provide accurate reports to the VA per the contract.
• Assure that each participant files includes the assessment, eligibility documents, housing stability plan, and case notes documenting action taken, progress, challenges, and follow up.
• Oversee completion of outcome data forms on all participants quarterly and close client cases in a timely manner.
• Maintain accurate records of financial assistance provided to participants utilizing the appropriate database and/or filing system.
• Prepare case records for proper storage after participant exits program.
• Perform any other duties that may be requested.
• Maintain a positive relationship with grantor and subcontractor.
• Represent the agency’s mission, philosophy, and function to the community.
• Attend agency, community, supervisory, clinical staff meetings, in-service trainings and conferences, as requested/needed.
• Maintain working relationships with community (e.g., VA, HUD-Vash, Salvation Army, Restart and Homeless Services Coalition) to provide comprehensive service for participants and to stay abreast of current trends and resources available.
• Assure the housing stability of clients through program oversight and staff support.
• Assure that client satisfaction surveys are distributed to clients within 45 to 60 days of entry into the program and 30 days after exiting from the program.
• Work closely with and collaborate with community housing and other agency program managers and staff to provide premium services to clients.
• Responsible for the selection, hiring, training and supervision of VA SSVF staff. Performs semi-annual performance appraisal and annual evaluation with recommendation of salary and/or job description changes relevant to the personnel of this area. Maintains ongoing documentation of employee performance, implementing disciplinary action if necessary.
• Ensures that staff follow the Catholic Social Teachings in all aspects of performing their job duties.
• Direct overall management of VA Supportive Services for Veteran Families.
• Oversight of the subcontractor’s performance providing employment services.
• Participates in the Agency's Second Collection annual outreach.

Requirements

Qualifications

• Bachelor's degree in social work, human services, or related field. Master's degree is preferred.
• At least 3-5 years of case management and/or program coordination experience. Experience working with veterans preferred.
• Experience with employee supervision, program development, oversight, and evaluation strongly preferred.

Additional Qualifications

• Great communication (verbal and written).
• Superior problem solving, conflict resolution skills, sound judgment and reasoning skills.
• Knowledge of computers and software programs.
• Ability to work with diverse populations.
• Conversant in and supportive of Catholic Charities mission.
• Time management skills and the ability to handle multiple demands and priorities.
• Must have the ability to interact positively with grantee, referral sources, other agencies, and community partners.
• Must also have ability to comprehend, document, and converse in Standard English and demonstrated great sound judgment and reasoning skills.

While performing job duties, staff will:

• Follow the Catholic Social and Moral Teachings in all aspects while performing job duties.
• Work collaboratively to achieve goals and resolve conflict to achieve the greater good.
• Respect the diversity of talents and gifts of others and believe in cultivating those to promote personal and professional development.
• Demonstrate compassion and commitment for helping others improve their own lives.
• Adheres to our values of Hope/Faith, Trust, Commitment, Collaboration

Job Type: Full Time