Case Manager: SSVF (Supportive Services for Veteran Families)

Our History 

In 1879, Father Bernard Donnelly established Mount St. Bernard’s Orphanage in Kansas City. With that one act of faith, hope and charity, many lives — and a community — were transformed. 

And, from that humble beginning a strong tradition of compassionate care and social service took root, thrived, and grew to become Catholic Charities of Kansas City-St. Joseph. 

Catholic Charities empowers at risk people to create a pathway out of poverty by alleviating their immediate crises to create stability; then providing robust support to lift them to dignity and self-reliance. 

Today, millions of lives have been transformed, in the communities we serve. We have office locations in the Kansas City metro-area, St. Joseph, Missouri, a Food Pantry in Kansas City and another in Cameron, Missouri, while serving a 27-county region.  

 Our Culture/Mission Characteristics 

 While performing job duties, staff will: 

• Follow the Catholic Social and Moral Teachings in all aspects while performing job duties. 
• Work collaboratively to achieve goals and resolve conflicts to achieve the greater good.
• Respect the diversity of talents and gifts of others and believe in cultivating those to promote personal and professional development. 
• Demonstrate compassion and commitment for helping others improve their own lives. 

 Mission

Helping people move to a better life through hope-filled care, services, and advocacy; calling all those of goodwill to join us. 

 Vision

By lifting people in need to the dignity of self-reliance, and encouraging others to help, our communities will become one human family. 

 Values 

Hope/Faith, Trust, Commitment, Collaboration 

Position Title: Case Manager: Supportive Services for Veteran Families (SSVF) 

Employment Type:Full-time (38-hour work week); Monday - Thursday 8:00 am to 5:30 pm, Off on Fridays; Hybrid remote schedule

Exemption Status: Non-Exempt  

Pay: Starting at $48,800

Reports to: Program Manager, SSVF 

Position Objective  

This position provides case management and supportive services to Veteran households for the Supportive 

Services for Veterans and their families (SSVF) program, including delivery of Rapid Resolution, Rapid  

Rehousing, and Homeless prevention to eligible Veterans. This position is responsible for providing short-term.  

Strengths Based Housing Case Management services for the Veterans Program, funded through the VA 

Supportive Services for Veteran Families. 

Essential Functions   

Staff Training  

• Complete Employee training as set forth in Paylocity for new personnel.  
• Complete HMIS System training for Well Sky and Case worthy.  
• Complete Squares training as set forth in our SSVF program manual.  
• Complete ETO (Efforts to Outcomes) training within the first month of employment.  
• Attend in-service training, VA training and outside conferences/workshops. 
• Attend supervisory meetings at least monthly. 
• Complete Rapid Rehousing and Homeless Prevention screening training.  
• Job Shadow with other staff members to learn the process of the position.   

Screening Process   

• Complete Rapid Rehousing and Homeless Prevention screenings per eligibility requirements within 24-48 hours of request. Screenings will result in approval, prioritization or denial.  
• For all denials or ineligible screenings, provide and document appropriate supportive services referrals.  

Intake and Assessment Functions   

• Provide participant orientation on program requirements and participation rights and informing of Veteran rights.  
• Assess eligibility for veterans regarding mainstream benefits, such as SSI/SSDI, VA disability, food stamps, LIHEAP and other supportive services.  
• Obtain required enrollment documentation: Veteran status, household income, referral needs, housing barriers, mental/health needs and safety concerns.  
• Conduct thorough interviews with the potential participants emphasizing their responsibility for participation in the strength-based model of case management which includes housing stability plan, and goal plan with the client. 
• Maintain a file on each participant that includes eligibility documents, screening documentation, housing stability plan, budget, leases, landlord information, ROI’s (Release of Information), case notes documenting action taken, progress, challenges, and follow up, and all required agency documents. 

Strength Based and Housing First Case Management 

• Provide Strength based case management, progressive engagement and supportive services to eligible Veteran households for the SSVF program, including delivery of Rapid Resolution, Rapid Rehousing and Homeless Prevention Services, Health Care Navigation, Legal referrals, Financial Literacy, Life Skills, Employment services and returning home.   
• Provide interventions to Veteran households in need and/or with barriers such as Veterans with mental illness, substance abuse disorders, serious mental conditions, domestic violence, etc.  This may include participants on probation and parole, and/or registered sex offenders.  
• Document progress notes, goals, actions and interventions as needed.   
• Conduct office and in home visits with Veterans as needed. 
• Maintain contact with participants 30 days, 60 days and 90 days after discharge for purposes of follow up, outcome tracking and follow-up services.  
• Assess and provide emergency/financial assistance in accordance with program policy and procedures, in order to obtain/maintain permanent housing per the housing stability plan.   
• Develop landlord engagement and outreach to available landlords to pool a safe and affordable rental property.  

Housing Stability Case Planning

• In collaboration with Veteran household, assess and develop housing stability plan addressing the needs of the client, client goals, action steps, case management interventions, progressive engagement and referrals and monitor the progress.  
• Housing counseling: Assist Veterans cases by identifying options and creating a budget for safe, affordable housing considering Veteran preferences/income and barriers.  
• Complete in-home inspections and rent reasonableness forms per Veteran preference of residence.  
• Prepare/plan and collaborate with the Veteran on self-sufficiency of program such as discharge planning to maintain housing stability in future.  

Continuum of Care and Coordinated Entry   

• Carry out Continuum of Care community plans for Coordinated Entry services, prioritization, by name list and rapid resolution/diversion.   
• Attend regular continuum of Care (COC)/ Coordinated Entry meetings monthly and/or weekly, as assigned.  
• Complete Coordinated Entry assessments to place Veteran on the by name/prioritization list.  

Outreach, Engagement and Community Networking   

• Exhibit advanced engagement and rapport building with the community and supportive services providers, community partners and Veteran households.  
• Provide program information to community resources and educate community on services available. 
• Outreach and travel to the existing rural counties in the southern portion of Catholic Charities catchment area.
• Perform and track outreach in our 18-county catchment area, as assigned.  
• Secure community-based meeting spaces for Veteran appointments when needed.   
• Participate in annual outreach events such as Boots on the Ground, Point-in-time count, Vet2Vet, Project Connect, etc., as assigned.  
• Attend agency and community meetings, as requested.  

Homeless Management Information System (HMIS)/ETO Data Entry  

• Enter client data and outcomes for SSVF program into HMIS systems (WellSky and/or CaseWorthy), Efforts to Outcomes (ETO) and Intacct as needed, such as progress notes to ensure client data is complete and updated.  
• Ensure data is entered within 24/48 hours of delivery.  
• Maintain accurate records of financial assistance provided to participants.
• Contribute reports for SSVF, as requested. 
• Maintain a 90% score on internal clinical and administrative reviews. 
• Conduct in-house peer reviews of files, data and case notes of active participants. 
• Perform other duties as assigned by the program manager or director. 

Basic Qualifications  

• Bachelor’s degree in human services highly recommended (preferably Bachelor of Social Work) with three to five years case management experience OR 
• Master’s degree in human services preferred (Master of Social Work) with one to two years case management experience. 
• Minimum of five years of relevant experience in the human service or related field considered if no degree.  

Knowledge, Skills and Abilities  

• Great communication (verbal and written). 
• Problem solving and conflict resolution skills. 
• Knowledge of computers and software programs. 
• Ability to work with diverse populations.  
• Time management skills and have the ability to handle multiple demands and priorities.   
• Must also have the ability to comprehend, document, and converse in Standard English.  
• Sound judgment and reasoning skills.  

I understand that as an employee of Catholic Charities I am expected to perform job duties in alignment with the items listed below:  

• Follows the Catholic Social Teachings in all aspects while performing job duties. 
• ?Works collaboratively to achieve goals and resolves conflict to achieve the greater good. 
• Respect for the diversity of talents and gifts of others and belief in cultivating those to promote personal and professional development. 
• Demonstrates compassion and commitment for helping others improve their lives.  

Job Type: Full Time