Resident Services Coordinator

Job Description

Job Description

Help us take better care of our residents and keep the office running smoothly.

We are seeking a highly organized, dependable and service-oriented person with great communication skills to help support our residents, maintenance team, and office operations.

This is a full-time, in-person role, based out of our office (not on property). You will help answer calls, coordinate maintenance requests, keep records updated, and make sure important details do not fall through the cracks.

We are looking for someone who enjoys helping people, likes staying organized, and takes pride in following through.

 

What You’ll Do
Most of your day will involve resident communication, maintenance coordination, and office administration. 

You will:

• Answer incoming calls and help callers get to the right solution
• Respond to emails and text messages from residents, prospects, and others
• Help resolve basic resident questions and concerns, and escalate issues when needed
• Create, triage, assign, and follow up on work orders
• Keep residents updated on maintenance requests and follow up with residents after maintenance work is completed
• Send resident notices, announcements, surveys, and lease renewal reminders
• Track utility bills, vacant unit utilities, and resident insurance records
• Pick up and distribute mail
• Record resident checks and make bank deposits
• Manage key logs, key boxes, office supplies, and basic office records
• Use tools such as AppFolio, Dialpad, spreadsheets, and shared task lists to keep communication and records organized.

Who We Think Would Do Well Here
This role is a good fit for someone who likes being the steady, organized person others can count on.

You may be a good fit if you:

• Take pride in being reliable
• Communicate well and professionally over the phone
• Write clear, professional emails and text messages
• Enjoy helping people solve problems
• Keep good notes and accurate records
• Follow through without needing constant reminders

Property management experience is helpful but not required.

Why This Job Matters
Residents remember how they are treated. They notice whether calls are answered, messages are returned, maintenance updates are clear, and people follow through.
This role helps make that happen.

If you are dependable, organized, steady, service-minded, and like being the person who keeps things moving, we would like to hear from you.

Compensation and Benefits
Pay is $21–$24/hour
Full time

Full benefit package including:

• Health, dental and vision insurance
• 401(k) with company match
• PTO

About KEO Management
KEO Management is a growing apartment rental company based in Dayton, Ohio. We own and manage apartment communities in the Dayton area and focus on providing clean, well-maintained homes and a better living experience for our residents.

Our core values are Respect, Action, Integrity, Service, and Excellence. We value accountability, a growth mindset, continuous learning, continuous improvement, and leaving things better than we found them.

KEO Management was recognized as a 2026 NAA Top Employer in the “Top Property Management Companies – Small Companies” category.

To Apply
Please submit your resume and a short note answering this question: Why do you think you would be a strong fit for a role that involves resident communication, office administration, and detailed daily follow-up? Small detail check: In your answer include the phrase: Steady follow-through

 

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