Employer Services Coordinator

Position Overview

Specialized professional level in Workforce Development requiring considerable knowledge of Development Services; under general supervision, plans organizes and coordinates assigned functions and may supervise professional, paraprofessional and support personnel engaged in providing assistance to those eligible for employment programs and related services.

Summary of Job Duties

Assists managers in developing and implementing programs. Makes recommendations relative to programs, implements changes and provides follow-up on same. Assigns and monitors cases and case load. Prepares and reviews weekly, monthly and quarterly reports. Documents, reviews and maintains case activity. Makes recommendations relative provider contracts, reviews contracts, initiates changes and monitors compliance. Coordinates services within and outside the department. Provides investigative services. May direct activities of the functions supervised and supervises professional, para-professional and support personnel. Interprets and implements policies as they relate to operations. Conducts unit meetings, insures continuity of programs, policies, procedures and techniques. Maintains knowledge of programs and available services. Performs administrative supervisory tasks. Promotes & explains the services of Development Services to regional employers and organizations; Identifies prospective customers using leads from Development Services CRM, leads from views of the division website, leads from existing clients, business directories, participating in organizations and clubs, attending trade shows and conferences. Contacts potential customers to discuss their workforce needs and explain how their needs could be met using the On-The-Job-Training program, Incumbent Worker Training program, and Talent and Recruitment Services. Initiates sales campaigns and follows marketing plan guidelines in order to meet sales and production expectations. Pre-employment and hiring activities/procedures; coordinating staff recreation and recognition programs; assisting with special projects; carrying out numerous data entry, collection and analysis functions; monitoring and maintaining personnel records as needed; composing and preparing reports, correspondence and confidential memos Responds to telephone and written inquiries; assists workers in peak periods; maintains orderly workflow, reassigns workers as needed. Maintains records; handles complaints and disturbances. Attends meetings, conferences, workshops, training programs and state or local hearings. Assists other units in absence of a supervisor. (Performs Related Duties As Required)

Minimum Qualifications and Requirements

Completion of undergraduate major program course work in business, sales, marketing, human resources, political science, psychology or related discipline as required by college or university and 4 years of related experience, or completion of graduate major program in business, sales, marketing, human resources, political science, psychology or related discipline and 1 year experience. Must have valid drivers license with acceptable driving record and show proof of insurance. (Other Evidences May Be Substituted)