Server

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Health insurance

Company Overview

Ember & Vine is a new restaurant concept from P Hospitality Management built around a simple but uncompromising idea: that every detail matters. The menu draws from global culinary traditions, anchored by a wood-fired hearth and a commitment to thoughtfully sourced ingredients free of seed oils and refined sugars. Guests can expect bold, intentional cooking from breakfast through dinner, complemented by an elevated wine and cocktail program designed to match the care that goes into every plate. It's a dining experience that rewards curiosity and respects the guest enough to never cut corners.

Job Summary

Servers at Ember & Vine deliver exceptional hospitality by providing attentive, knowledgeable, and personalized service to ensure an unforgettable dining experience for every guest. 

Responsibilities:  As a Server you will be expected to (but are not limited to the following):

Server Responsibilities at Ember & Vine:

• Greet guests warmly, guide them through the menu, and make personalized recommendations.
• Provide attentive and efficient service, ensuring guest satisfaction throughout the dining experience.
• Take accurate food and beverage orders, relay them to the kitchen and bar, and deliver items promptly.
• Maintain detailed knowledge of the menu, including ingredients, preparation methods, and daily specials.
• Upsell menu items, cocktails, and wines to enhance the guest experience and drive sales.
• Handle guest inquiries, special requests, and dietary restrictions with professionalism and care.
• Process payments accurately, including handling cash, credit cards, and gift certificates.
• Set up, clean, and maintain tables and service areas before, during, and after shifts.
• Monitor guest satisfaction, anticipate needs, and address any concerns or issues promptly.
• Collaborate with team members and management to maintain smooth service and resolve challenges.
• Follow all health, safety, and sanitation guidelines to ensure a clean and safe work environment.
• Assist with side work, including stocking supplies, polishing glassware, and resetting tables.
• Participate in team meetings, tastings, and training sessions to stay informed and maintain high standards.
• Represent Ember & Vine brand with professionalism, enthusiasm, and a positive attitude.

Qualifications

• Experience: Minimum 1-2 years of serving experience in a high-volume, upscale or fine-dining restaurant preferred.
• Knowledge: Strong understanding of food, wine, and cocktail pairings, as well as elevated dining service standards.
• Customer Service Skills: Exceptional interpersonal and communication skills with a passion for hospitality.
• Professionalism: Polished appearance, positive attitude, and ability to remain composed under pressure.
• Team Player: Ability to collaborate effectively with coworkers and support a team-oriented environment.
• Organization: Strong attention to detail, multitasking skills, and the ability to prioritize in a fast-paced setting.
• Flexibility: Availability to work evenings, weekends, and holidays as needed.
• Compliance: Commitment to adhering to food safety, sanitation, and alcohol service guidelines.
• Licensing: Must have or be willing to obtain required food handler and alcohol service certifications.

Physical Demands and Work Environment

 

• The work that servers do is both physically and mentally demanding. They are on their feet much of the time. Servers must work well under pressure and exercise tact and patience when dealing with employees and customers. 
• The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific sensory abilities required by this job include sight, taste, smell, and hearing.
• While performing the duties of this job, hazards include, but are not limited to, cuts, slipping, tripping, falls and burns.

Benefits/Perks

• Competitive salaries
• Paid time off
• Benefits
• Energetic, focused and collaborative work environment
• Only local candidates will be contacted; there is no relocation for this position. Immediate Opening.

If you’re looking for a company that respects your unique merits, professionalism, and skills, we’d like to talk to you.

We thank all that apply, but only those candidates who meet the position requirements will be contacted. Ember & Vine and its affiliates conduct all employment-related activities without regard to race, religion, color, national origin, age, sex, pregnancy, gender, gender identity, marital status, sexual orientation, disability, citizenship, veteran status, genetic information, or any other classification protected by applicable federal, state, or local employment discrimination laws. We are a Drug-Free workplace.