Product Support Specialist

Product Support Specialist @ Clay Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a Product Support Specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product. What You’ll Do Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands‑on support to help them maximize the use of the product. Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development. Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding. Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience. What You'll Bring You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product‑related issues effectively, and even code solutions when necessary. You are deeply customer‑focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service. You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences. You thrive in a dynamic, fast‑paced environment: You are excited about the opportunity to work in an early‑stage company where you can have a significant impact on the product and business. You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements. #J-18808-Ljbffr