Product Support Specialist

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Product Support Specialist to support our client, a leading AI company. Created/Revised Date: 6/09/2026 Anticipated Closing Date: 7/09/2026 Job Title : Product Support Specialist Location: Remote, US [The hourly rate for this position is expected to be between $75-$75 per hour, depending on geographic location, experience and other qualifications of the successful candidate.] Employment Type: Temporary, 3 months FLSA Status: [Non-Exempt] Schedule: M-F, 9 am-6 pm PST for the first few weeks of training; after training, you will switch to 9 am-6 pm local time, either Tues-Sat or Sun-Thurs Job Summary: As a Product Support Specialist, you'll be at the front lines of safely delivering AI to the world. By responding to, investigating, and tracking user needs, you will help ensure users have a great experience with our products. Responsibilities : Become an expert in all our products Respond to user support cases in a high-volume environment Clearly and empathetically communicate with a wide range of user personas Prioritize critically and comfortably adapt to an ever-evolving product landscape Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Provide suggestions for improving user satisfaction through support processes as well as to increase efficiency and drive down contact rates You may be a good fit if you : Have 2+ years of experience with high volume product support, preferably in a second tier or escalated support team Have demonstrated an ability to thrive in fast-paced, reactive situations Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team - this is essential, highly valuable, but often unglamorous work Are proficient at working in a technical environment and are interested in our products Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable. Disclaimer: The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law. Equal Opportunity Employer : Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants. Background Checks : Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. Massachusetts Candidates : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 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