Product Support Specialist — Customer Success
$70k - $100kAscend
Ascend is seeking a Product Support Specialist in San Francisco to enhance customer satisfaction by resolving issues and educating clients on product usage. This role requires collaboration across departments, including Operations, Product, Engineering, and Customer Success. Ideal candidates will have a background in insurance or fintech, strong communication skills, and a knack for building effective support systems. The position offers a competitive salary ranging from $70,000 to $100,000 and emphasizes equal opportunity and diversity. #J-18808-Ljbffr Ascend
- ...Our Customer Product Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity... ...savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and...SuggestedWork at officeWork from homeWorldwideWeekend work
$75k - $100k
...intense execution to create products that make clinicians happier... ...empathetic, product-savvy Product Support Specialist to help clinicians not just... ...Represent the voice of the customer within the product org,... ...customer support, customer success, or technical support at a high...SuggestedWork at officeImmediate start3 days per week$70k - $100k
...Product Support Specialist We’re hiring a driven and detailed-oriented Product Support Specialist to collaborate with our customers and internal teams to triage and resolve issues that will help fuel our customers’ success. Responsibilities Objective #1: Onboard alongside...SuggestedWork at office$120k - $130k
...Enterprise Product Support Specialist Our customers are some of the most innovative and high‑impact operators in the world. As an Enterprise Support Specialist... ..., and highest‑value customers—ensuring their long‑term success while influencing how we deliver exceptional enterprise...SuggestedShift work$120k - $130k
Clay is seeking an Enterprise Product Support Specialist based in San Francisco. In this role, you'll be the technical partner for our largest customers, ensuring their success and resolving complex challenges. Your expertise in APIs and SaaS will be critical as you collaborate...Suggested- A leading technology firm in San Francisco is looking for a Product Support Specialist to engage with customers and ensure they maximize the value of the product. This role involves providing hands-on support, analyzing feedback for product improvements, and creating informative...
$37.5 - $65.4 per hour
...code, or iterating with AI. From idea to product, Figma empowers teams to streamline... ...to create seamless experiences for our customers every day. Engaging with our customers requires... ...improve processes within our Product Support function, ensuring we deliver premium customer...Hourly payFull timeRemote workWork from homeShift work- ...Product Support Specialist @ Clay Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a... ...‑focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering...
$116.48k - $165k
...together to build beneficial AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of safely delivering AI to... ...knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support...Full timeVisa sponsorship- ...Figma is seeking a Customer Support Specialist to enhance customer experiences via email. You'll engage with customers daily, solve inquiries, and improve processes within the Product Support team. This full-time role can be done remotely from the US or from a company...Full timeRemote work
- ...The Role We're hiring a Product Support Specialist , sitting on our User Operations team, to be the human face of Tolan when users need us most... ...We're Looking For Front-line experience. You\'ve supported customers of a tech product or service. We\'re also open to non-...
$70k - $103.5k
P2P is seeking a Product Support Specialist in San Francisco to join the Support team. The role involves troubleshooting integrations, guiding customers through workflows, and improving internal processes. Candidates should have strong problem-solving skills, a customer...- Role Overview Product Support Specialists in North America are responsible for providing technical support during weekend shifts. Each weekend day... ...holiday adjustments. Responsibilities Engage with customers daily, troubleshooting complex SaaS issues from first report...Work at officeShift workWeekend workWeekday work
- Clay is seeking an Enterprise Product Support Specialist in San Francisco, California. In this role, you will serve as the primary... ...technical partner for the company's largest customers, ensuring their long-term success. Responsibilities include managing enterprise-level...
- Tolan is hiring a Product Support Specialist in San Francisco to serve as the first point of contact for users, troubleshoot issues via email and chat, and support an engaged user community. This role emphasizes quality and speed in service and requires front-line experience...
- Asana is looking for a Customer Product Support professional to join our team in San Francisco, offering a hybrid work schedule. This role requires strong communication skills in English and German, along with expertise in Asana’s platform to assist customers efficiently...
$70k - $103.5k
Product Support Specialists (North America) Join our Support team as a Product Support Specialist, working one weekend day in exchange for a weekday... ...or business needs. Responsibilities Work closely with customers daily to troubleshoot sophisticated integrations, guide...Work at officeWeekend workWeekday work- ASHBY in San Francisco is seeking a Product Support Specialist to provide technical support during weekend shifts. Responsibilities include engaging with customers to troubleshoot complex SaaS issues and contributing to internal projects aimed at improving team efficiency...Shift workWeekend work
- A fast-paced SaaS company in San Francisco is seeking a Product Specialist to enhance customer support and product quality. In this role, you will respond to live support requests and work closely with the engineering team to resolve issues efficiently. Ideal candidates...Work at office
- ...leading healthcare technology company in San Francisco seeks a Product Support Specialist to provide empathetic support to clinicians using Freed's... ...enhance clinician experience. Ideal candidates will have customer support experience in high-growth settings and excellent...
- Fieldguide is hiring for a customer success role with an emphasis on providing exceptional support for our platform. This remote position requires engaging with clients to ensure they maximize their use of the software, addressing their needs promptly and effectively. The...Remote job
- ...engineer of the future. As a Support Specialist focused on Subscriptions & Billing, you will own customer-facing resolution for billing... ...Engineering on billing system bugs, product edge cases, account... ...revenue operations, customer success, account management, or a similar...
- The Executive IT Support Specialist is expected to provide dedicated support... ...to be an expert in Apple products & all areas of end user systems... ...Strong Organizational & Customer Service skills Ability to work... ...Experience skills and Customer Success obsessed Thorough...Local areaRemote work
$80k - $130k
...hotel groups across the U.S., Lance supports 50+ hotels with brands like Marriott,... ...Description This is a full-time, on-site Product Specialist role based in San Francisco, CA. The... ...communication skills in Sales and Customer success Excellent troubleshooting and customer...Full timeWork at office- ...Senior Product Specialist (3D Reconstruction) At Niantic Spatial, we build real-world foundational models for physical AI, so people and machines... ...where downtime costs millions. Niantic Spatial serves customers in robotics, public sector, and energy and industrial. About...Work at office
$90k - $120k
...Overview Benchling is building a world‑class Customer Experience organization to drive... ...growing customer base. As a senior‑level Product Support Analyst you play a key role supporting... ..., Technical Account Managers, Customer Success, Professional Services, and Sales). You...Work at officeLocal areaFlexible hoursRotating shift3 days per week- ...developers use to create their own products. Plaid powers the tools... ...apps they use every day. Our Support team plays a critical role—delivering... ...resolves issues and helps customers get more from our products.... ..., evolving our Customer Success Package business, and using support...Work experience placementLocal area
- ...Our platform brings real-time decision support to clinical leaders, eliminating manual... ...and team that ensure support scales with customer growth without scaling headcount at the... .... You’ll work closely with Customer Success, Product, and Engineering, translating what customers...Work at office3 days per week
- ...A dynamic technology company in San Francisco is seeking a Product Support Specialist to ensure customers maximize product value. This role requires technical skills and a customer-focused mindset, with responsibilities including providing hands-on support, analyzing...
$192k - $288k
A global financial services company is seeking an Escrow Specialist to oversee transactions from inception to completion. This role involves managing complex escrow agreements, collaborating with clients and internal teams, and ensuring compliance. The ideal candidate...Full time
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