Full-Time Customer Service Associate

Job Description

Job Description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

*Some of the perks of joining The UPS Store team! * Full-time position (40 hours) * Day time retail hours 8:30am-6:30pm - Flexible hours *Meal compensation *Medical Benefits * Paid Vacation * 401k plan * Paid day off on your birthday *Monthly sales incentives in additional to base salary

JOB DESCRIPTION The Full-Time Center Associate provides customer service to customers for all business services. The ideal candidate needs to be: Prompt, reliable, and responsible Weekend availability is a must Strong computer skills and training in applications will be provided. Able to operate independently and be self-driven to complete tasks Excellent written and verbal communication skills Fluent English & Spanish speaking is a plus Able to lift 50 pounds The full-time and part -time positions will be required to work at both of our locations in Tustin and Lake Forest.

RESPONSIBILITIES Delivers outstanding customer service to walk-in customers and telephone inquiries Continuously practices good listening skills with customers, UPS Store team members, and leadership Maintains a clean, organized, and safe working environment Performs other duties as assigned Able to lift 50+ pounds Communicates effectively with customers Prompt, reliable, and responsible Available to work weekdays and weekends.

QUALIFICATIONS Strong computer skills, including Microsoft Office and Adobe Suites High school diploma or GED required

BENEFITS Medical Insurance Flexible Schedule and Daytime hours Uniforms Provided Advancement Opportunities ability to grow within the company Monthly Sales Incentives Company-paid Notary and Live Scan / Fingerprinting certification Retail Store day time hours 8:30am - 7:00pm COMPENSATION Starting at $17 hr (after training) up to $22 hr w/ Sales Incentive (Salary Based + medical benefits)