Operations Manager

Operations Manager

The Operations Manager reports directly to the management of a small to large size transportation terminal. Complexity of the job includes responsibility for up to 450 or more employees while overseeing a diverse range of LTL operations across multiple shifts within a fast-paced environment and within various weather conditions on the dock. This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers. The successful candidate will have strong leadership skills and customer service focus so if you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.

Lead, guide and direct employees to include setting goals, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules.

Involved in hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.

Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager.

Manage all terminal operations in the absence of the Terminal Manager or Assistant Terminal Manager.

Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations.

Responsible for meeting all KPI's assigned

Ensure timely pickup and delivery of freight and verify freight for all billing

Observe loading of trucks for proper handling and distribution of freight for transport

Enforce all safety measures in regard to balance of freight for safe operation of trucks

Oversee terminal operations to ensure customer satisfaction while minimizing costs

Direct investigations into causes of customer complaints and recommend solutions to correct them

Assist with the coordination of drivers and assign trucks and delivery routes for pickup and delivery of freight

Record all pertinent information on transport of freight including time of departure, delivery, etc.

Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers

Conduct safety training as needed following accidents, a workers compensation incident, road observations and notices of violations

Regular attendance is required.

This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred.

Minimum of 5 years supervisory experience preferred

Knowledge of all aspects of an LTL terminal preferred

Must have good computer skills (AS/400 & MS Office a plus)

Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

Customer Service focus

Some travel required

Possess excellent verbal, written and listening communication skills

Excellent planning and organization skills

Knowledge of hazardous materials preferred

Must have a strong work ethic and good problem solving skills

Must be willing to work 50 hours/ week average

Must be able to work any shift including nights and /or weekends and in any weather condition

Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

Must be able to comply with all company policies, rules, procedures and Code of Conduct

Must be able to interact well with others

Must be able to work independently, or in a team setting

Must be capable of working under tight time constraints in a high volume environment with multiple priorities

Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

Must be authorized to work in the United States

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.