Senior Director, Global Process Leader - Invoice to Cash

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Global Invoice-to-Cash team is responsible for overseeing billing, cash application, collections, dispute management, and related process governance across multiple regions. This team plays a critical role in supporting TransUnion’s financial operations by ensuring timely, accurate, compliant, and scalable Invoice-to-Cash processes that enable business growth and enhance the customer experience. This role will partner closely with Sales, Sales Operations, Finance, Tax, Treasury, Legal, Technology, and Global Finance Shared Services teams, with an initial focus on the US, Canada, and UK before expanding across additional global operations. This role reports to the VP of Global Finance & Shared Services This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities The Senior Director, Global Process Leader, Invoice to Cash will serve as the strategic owner of the end-to-end global Invoice-to-Cash process. This leader will drive process standardization, operational excellence, automation, governance, vendor management, and transformation across global billing, collections, cash application, credit, and dispute management operations. Define and own the global strategy, vision, and roadmap for Invoice-to-Cash, ensuring alignment with business objectives, Sales/Sales Operations, and Finance priorities. Lead the design, standardization, documentation, and governance of global Invoice-to-Cash processes, policies, controls, SOPs, and best practices across regions. Oversee global Invoice-to-Cash operations to ensure timely, accurate, efficient, and compliant transaction processing across multiple geographies. Partner with Global Finance Shared Services teams in Pune, India and Costa Rica, along with key business stakeholders, to oversee global delivery of the Invoice-to-Cash process. Drive continuous improvement, process reengineering, digitization, and automation to reduce manual work, improve accuracy, lower operating costs, and support scalable growth. Establish and monitor key performance indicators, identify underperformance, conduct root cause analysis, and implement corrective action plans. Lead change management efforts to support adoption of new processes, policies, technologies, and governance models across global teams. Manage strategic vendor relationships supporting Invoice-to-Cash, including contract compliance, service optimization, issue resolution, and risk mitigation. Serve as the key liaison between Invoice-to-Cash teams and stakeholders across Finance, Sales, Sales Operations, Tax, Treasury, Legal, Procurement, and Technology. Lead, develop, and inspire a high-performing global team, fostering a culture of accountability, process discipline, operational excellence, and innovation. Required Knowledge and Experiences 15+ years of relevant experience, including 8+ years in a global Invoice-to-Cash process leadership role within a shared services or large multinational environment. Deep end-to-end Invoice-to-Cash expertise across billing, collections, credit, cash application, dispute management, process governance, and operational controls. Proven experience leading global process standardization, transformation, system implementations, automation, and governance across complex, matrixed organizations. Strong executive presence, stakeholder management, communication, analytical, and leadership skills, with the ability to translate strategy into measurable outcomes. Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience with demonstrated success leading global finance operations. Required Technical Skills Experience with major ERP and finance technology platforms such as PeopleSoft, Oracle, SAP, HighRadius, or similar systems. Strong understanding of Invoice-to-Cash automation, workflow tools, system integrations, reporting, and data accuracy controls. Ability to leverage KPIs, dashboards, root cause analysis, and performance data to drive operational improvements. Experience partnering with Technology teams to define business requirements, improve system capabilities, and support global process transformation. Working knowledge of internal controls, audit standards, compliance requirements, and country-specific tax or regulatory considerations related to Invoice-to-Cash operations. We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in: Experience driving AI, robotics, or advanced automation initiatives within finance operations or shared services environments. Experience managing global vendors or outsourced service providers supporting finance operations. Exposure to global operations across North America, Europe, India, Costa Rica, or other shared services delivery locations. Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes. Ability to benchmark process performance against industry standards and drive best-in-class operational outcomes. Benefits that support every part of your life: At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one. For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage. For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary View email address on click.appcast.io membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return. For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently. For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting View email address on click.appcast.io. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position. Pay Scale Information: The U.S. base salary range for this position is $166,800.00 - $250,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion's Internal Job Title: Sr Director, Shared Services Company: TransUnion LLC Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact View email address on click.appcast.io or View phone number on click.appcast.io for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.