Customer Service Specialist

Luxury Client Experience & Sales Manager Full-Time | Malibu, California Company Description Teressa Foglia is a luxury headwear brand specializing in bespoke and ready-to-wear felt and straw hats that celebrate craftsmanship, individuality, and bold self-expression. Inspired by the designer's journey and the strong, independent individuals who supported her along the way, each hat is meticulously crafted as a timeless accessory for trailblazers carving their own paths. The brand places a deep emphasis on quality millinery, meaningful storytelling, and honoring the culture of makers worldwide. Teressa Foglia hats are not simply accessories—they are symbols of empowerment, designed to stand out and tell a story. Alongside the millinery brand, our world also includes the growing fine art career of artist Ty Hays, creating a unique intersection of fashion, art, travel, hospitality, design, and storytelling. About The Role This is a full-time, in-person role based at our Malibu flagship. We are seeking an exceptional relationship builder, salesperson, and hospitality-minded professional who is excited by luxury experiences, beautiful products, meaningful client relationships, and the opportunity to help build a growing founder-led business. This is not a traditional retail management position. The ideal candidate loves people, loves sales, loves creating unforgettable experiences, and is energized by being part of a small, ambitious, family-run company. You will work directly with founders Teressa Foglia and Ty Hays and become a key representative of both brands. What You'll Do Deliver exceptional luxury client experiences in-store, virtually, and through ongoing client outreach Guide clients through bespoke hat consultations, customizations, and ready-to-wear purchases Build long-term relationships with collectors, VIP clients, stylists, designers, and repeat customers Manage client follow-up and cultivate repeat business through thoughtful clienteling Assist with fine art sales and collector relationships for Ty Hays Coordinate appointments, custom orders, and special projects Maintain showroom presentation, inventory, and daily operations Support events, exhibitions, private shopping experiences, trunk shows, and brand activations Identify opportunities to improve client experience and increase sales Assist with social media, partnerships, community engagement, and special projects as needed Who You Are Naturally warm, polished, and highly personable Passionate about luxury hospitality and creating memorable experiences Excited by sales, relationship-building, and helping clients discover pieces they love Highly organized, proactive, and self-directed Comfortable wearing many hats and contributing wherever needed Able to anticipate needs and solve problems independently Inspired by entrepreneurship and building something meaningful Appreciative of art, fashion, design, travel, and craftsmanship Travel & Lifestyle One of the most unique aspects of this role is the opportunity to be part of a business that is deeply rooted in travel, creativity, and experience. The ideal candidate is excited by the possibility of occasional travel opportunities, events, activations, art shows, and pop-ups. They understand that building relationships often happens outside traditional retail environments and are energized by meeting people, attending events, and representing the brands in meaningful ways. While this is a full-time position, we value results, ownership, and flexibility. We believe exceptional work can coexist with a fulfilling life and are looking for someone who appreciates autonomy, adaptability, and the excitement of a growing entrepreneurial business. Preferred Experience Experience in one or more of the following: Luxury retail Fine art sales or galleries Luxury hospitality Boutique hotels Private membership clubs Luxury real estate Fashion, design, or lifestyle brands Clienteling and relationship management The Ideal Candidate You may be a fit if you: Love connecting with people Are energized by sales and relationship-building Have impeccable taste and a strong appreciation for craftsmanship Get excited about luxury travel, boutique hotels, art, fashion, and design Take pride in delivering extraordinary service Want to help build a business, not simply work for one Thrive in a small team where initiative, creativity, and ownership are valued #J-18808-Ljbffr