Service Manager (New York City Metropolitan Area)

About the Company

A well-established window and door contractor operating across commercial, residential and institutional projects, providing a range of installation, maintenance and repair services throughout New York City.

About the Role

An experienced Service Operations Manager is required to oversee the day-to-day operations of a busy service division, managing pricing, workflow, field operations, project delivery and invoicing from initial request through to completion.

The role will involve leading a small team, managing multiple active jobs and ensuring work is delivered efficiently, profitably and to a high standard.

Key Responsibilities

• Prepare pricing, estimates and proposals for service work.
• Manage incoming service requests and operational workflows.
• Oversee scheduling priorities, technician deployment and field coordination.
• Track jobs through internal systems from initial intake to invoicing and closeout.
• Maintain accurate project documentation and client communication.
• Supervise technicians and monitor field performance and quality.
• Coordinate invoicing and ensure projects are closed out efficiently.
• Monitor operational performance, response times and departmental KPIs.
• Support ongoing commercial accounts and maintain strong client relationships.

Qualifications

• Experience managing service operations, construction operations or field service teams.
• Strong estimating and pricing experience.
• Ability to manage multiple projects, technicians and competing priorities.
• Excellent organizational, communication and leadership skills.
• Experience using service management software or CRM systems.
• Background in glazing, windows, façades or the wider construction industry preferred.