IT Technician

IT Technician Institution: Volunteer State Community College Job Summary This position is responsible for the operation of faculty and staff workstations and computer labs on the Volunteer State Community College campuses. This job requires software installation, hardware installation, implementation of security, program modification, and troubleshooting of both Apple and Windows operating systems. The role also requires knowledge of desktop and application virtualization, and travel to off‑campus locations is required. This position manages the hardware/software inventory logistics for the college. Job Duties Install, relocate, maintain, upgrade, troubleshoot, and repair a range of networked and non‑networked client hardware devices and software applications. Build, maintain, and deploy computer images. Maintain accurate hardware and software inventories. Research and evaluate software packages and operating systems. Modify applications to disable certain potentially dangerous features. Respond to emergency situations as needed. Administer computer labs. Work with minimal supervision and make decisions within college policies and guidelines. Work occasional weekends or unusual hours. Communicate technical concepts to non‑technical users. Evaluate and recommend hardware devices and software applications for compatibility with existing college hardware, software, and network platforms. Manage an IT Service Management (ITSM) system that tracks all of the software/hardware assets of the college. Other duties as assigned. Minimum Qualifications Associate's degree in a computer‑related discipline OR high school diploma or equivalent and 2 years of client support in an Active Directory environment. Preferred Qualifications Microsoft and/or Apple certifications. Experience with SCCM and MECM client management suites. Experience with Macintosh OSX and Apple iOS. Knowledge, Skills, and Abilities Proficient with Microsoft applications. Basic knowledge of networking, Active Directory, and server principles. Ability to diagnose computer‑related problems by utilizing industry best practices, troubleshooting techniques, analytical skills and vendor support. Good problem‑solving, organization, and communication skills. Ability to learn new technology skills quickly. Working experience with Microsoft Access. Candidate must enjoy working in a team environment supporting a varied constituency and possess a solid working knowledge of technologies used in a computing laboratory environment in higher education. Pay Rate $42,031 - $50,437 annual salary depending on experience. Benefits Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA Wellness Incentive Program (if enrolled in Health) Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement Employee Assistance Program Longevity Pay Retirement Options: State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457 14 Paid Holidays/Year Annual Leave (if applicable) Sick Leave Sick Leave Bank State Employee Discount Program with over 900 merchants Additional Information Applicants may be subject to a background check. #J-18808-Ljbffr The Chronicle of Higher Education