IT Systems Administrator

Long Hollow IT Support Specialist

At Long Hollow, our distinctives shape how we operate and define our culture. We dream big and trust God's leading, prioritize caring for people in need, embrace creativity and joy, and prepare well while staying flexible for where God moves. Working at Long Hollow is more than a job. It's a calling to contribute to a larger purpose. Our team is fast-paced, collaborative, and deeply mission-driven. We work hard, stay committed to spiritual growth, foster a life-giving team environment, and serve with humility, always prioritizing people over processes.

Character Traits

• Is a Christ-follower with a personal commitment to Jesus Christ as their Lord and Savior
• Demonstrates integrity and professional conduct in all interactions
• Shows flexibility and adaptability in a ministry environment
• Exhibits patience, care, and respect when working with other staff and church members
• Maintains a positive, engaging attitude that creates a welcoming environment
• Creativity: willing to try new things even when failure is a possibility
• Self learner: if you don't know something, you are willing to figure it out to learn; hungry to master new technologies
• Ability to follow a larger vision or plan, fitting your own plan but also to be flexible when the plan changes
• Good communicator: can respond in a timely manner, not just with your supervisor, but with the team and other ministries
• Is self-driven and self-motivated, does not require constant supervision

What You'll Do

• Provide technical support for macOS workstations and laptops
• Support Google Workspace (user management, groups, security, email issues)
• Assist with Zoom Workspace administration (licenses, meetings/webinars, troubleshooting)
• Perform basic network troubleshooting (LAN/WAN, Wi-Fi, DNS, DHCP)
• Troubleshoot and maintain network cabling, including patching and port labeling
• Maintain and update IT documentation and asset inventory
• Assist with onboarding/offboarding processes
• Monitor and troubleshoot network performance and report issues proactively
• Participate in IT projects and process improvements

Skills Needed to Succeed

• Foundational knowledge of networking concepts (TCP/IP, routing, switching)
• Familiarity with Cisco Meraki Dashboard
• Experience with macOS troubleshooting and support
• Familiarity with Google Workspace administration
• Familiarity of Zoom Workspace setup and troubleshooting
• Ability to work in a fun team-oriented environment
• Great at problem-solving
• Comfortable working in an ever-changing environment
• Excellent customer service skills
• Manage multiple priorities while adhering to deadlines
• Ability to communicate clearly, both verbal and written, in a timely manner -with your supervisor as well as the team and other ministries

Benefits

• Paid vacation (starts at 3 weeks)
• Paid Holidays (12+ days)
• 401K Match
• Paid Medical & Dental Insurance w/HSA Contribution
• Vision Insurance available
• Access to free counseling & legal services for creating your Will or POA
• Paid time off to attend our camps, mission trips, or serve in an approved outside ministry
• Paid Time off to attend Conferences

What We Believe

At Long Hollow, our mission is to live out our God-given calling as we follow Jesus and make disciples every day. We measure success not just by what we accomplish, but by the type of disciples we develop: Spirit-led followers, intentional friends, humble guides, and forces for good. This means we strive to walk with Jesus daily, intentionally invest in those around us, guide others closer to Him, and make a tangible impact in our community where we live, work, and play.