Field Service Engineer

Field Service Engineer (FSE)

The Field Service Engineer (FSE) serves as the primary company representative to perform work at customer locations. The FSE installs company products, performs preventive maintenance, performs diagnostics & troubleshooting, and repairs for all company products. The Micromeritics Customer Experience mission is accomplished through the field service organization.

Duties and Responsibilities

• Maintain the health and safety of our employees, customers, and communities as a top priority.
• Adheres to the company code of ethics and professional engineering standards.
• Travels within their assigned territory by car, train, or plane and provides installation and support of Micromeritics' instruments.
• Performs service activities in conformance with good laboratory practices.
• Maintains prompt professional communications with customers and internal staff and provides customer support to customers via phone and/or email.
• Perform field-based maintenance and repair of all company instruments.
• Performs field-based inspection and troubleshooting.
• Conducts repairs of instruments, orders, and replaces parts or components for malfunctioning instruments.
• Completes reports, logs and service documentation and repairs in conformance to good laboratory practices.
• Actively promotes company service products and offerings and markets company service products and contracts.
• Provide service reports related to product reliability/warranty.
• Contributes to documentation and records by revising up-to-date manuals, service notes, drawings, and other materials required to maintain best practices.
• Responsible for maintaining assigned equipment and tools, including company vehicles, parts, IT devices, and documentation.
• Maintain accurate and organized spare parts inventories, tools, and safety supplies.

Required Knowledge & Experience

• Experience installing, performing maintenance, troubleshooting and supporting end-user utilization of particle characterization or scientific instruments.
• Associate degree, or 2+ years specialized training of electrical systems, mechatronics, industrial systems, or related fields.
• Understands electronic systems technology including circuits, wiring/connectors, analog/digital communications, power adapters and transformers.
• Understands mechanical and plumbing systems including gas distribution, flow and pressure chambers.
• Knows how to use various testing devices such as multimeters, flow meters, and other tools used to measure electronic and mechanical systems.