Customer Support Coordinator

Benefits Competitive hourly rates. Paid vacation, holidays, and sick time. Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one. Extensive product and on‑job/cross‑training opportunities supported by our outstanding internal resources. Encouraging and collaborative team environment. Dedication to safety through our Zero Harm policy. Company vehicle, tools, and equipment provided to complete all jobs. Scheduling and management support. JCI Employee discount programs (The Loop by Perk Spot). Responsibilities Coordinate cash and collections under general supervision. Track employee safety statistics and safety training. Manage truck inventory counts. Generate on‑call schedules and assist with customer surveys. Follow up on connected system needs. Work with CRC to schedule customer service requests from initiation to completion and maximize technical resource productivity and profitability by efficient scheduling and dispatching of technicians with guidance from Service and Technical Team Leaders. Generate and track customer orders, process shipments, track branch and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. Partner effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed within a reasonable timeframe and to the customer’s expectations. Analyze and assess technical team performance and adjust as needed to enhance customer satisfaction in a cost‑effective manner. How you will do it Conduct cash & collections parts ordering/PO creation support. Order materials for material‑only service requests and update service request status for invoicing. Perform parts ordering for quoted jobs and SSVs delegated by CRC to CSC as needed. Update the Special Handling field with the date the parts were RMAs. Update the on‑call list. Manage various report tracking (e.g., fire alarm inspection papers). Send quotes to customers and secure PO for deficiency quotes. Maintain customer bill‑to‑account information. Ensure specialty tools have been returned. Handle AR and AP tasking as directed by service leaders. Request and send out certificates of insurance (COI). Create new truck and close inventory trunks. Set up vendor and global preferred supplier list. Manage fleet uniforms. Qualifications High school diploma or equivalent; associate or college degree preferred. Minimum 2 years of administrative experience with a background in sales, operations, and/or administration. Willingness to travel to Roanoke, VA once a month. Knowledge or experience with a CRM tool such as Siebel or Salesforce.com. Experience in a call center environment preferred. Ability to analyze and solve problems with high accuracy. Ability to assess issues quickly and provide solutions. Strong motivation, eye for detail, and excellent attendance/ability to work designated hours. Desire to learn and work independently with minimal supervision. Ability to communicate effectively with all levels of end‑users in a patient and friendly manner. Ability to multi‑task and establish work priorities. Ability to influence diverse teams to accomplish tasks/goals. Proficient computer skills in Advanced Microsoft Word, Excel, PowerPoint, and internet business application usage. Hiring Compensation Hourly range: $22–$26. This position includes a competitive benefits package. Equal Employment Opportunity Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. For a detailed description of benefits, please visit Disability Accommodations If you are an individual with a disability and you require an accommodation during the application process, please visit here. #J-18808-Ljbffr YDU JC Air Cond & Ref Inc.- Dubai