Medical Receptionist 1

Medical Receptionist 1

The Medical Receptionist 1 plays a critical role as the first point of contact for patients and visitors within a healthcare setting, ensuring a welcoming and efficient experience. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records to support smooth clinical operations. The role requires effective communication and organizational skills to coordinate between patients, healthcare providers, and administrative staff. By managing front desk activities, the Medical Receptionist 1 contributes to the overall patient satisfaction and operational efficiency of the healthcare facility. Ultimately, this position supports the delivery of high-quality healthcare services by facilitating seamless administrative processes.

We are excited to announce that we are looking for a full-time Medical Receptionist 1 at Gastroenterology Associates of Rockland in New City, NY.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role, preferably in a healthcare environment.
• Basic computer skills, including familiarity with Microsoft Office and appointment scheduling software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Preferred Qualifications

• Experience working with electronic health record (EHR) systems.
• Knowledge of medical terminology and healthcare office procedures.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
• Certification as a Medical Receptionist or in Medical Office Administration.
• Experience with insurance verification and billing processes.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously upon arrival.
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate personnel.
• Verify patient information, update records, and ensure confidentiality and compliance with HIPAA regulations.
• Collect and process patient co-payments and insurance information accurately.
• Coordinate patient flow by notifying clinical staff of patient arrivals and managing waiting areas.
• Maintain a clean and organized reception area and manage office supplies as needed.
• Assist with administrative tasks such as filing, faxing, and data entry to support clinical staff.

The required skills such as effective communication and organizational abilities are essential for managing patient interactions and scheduling efficiently on a daily basis. Proficiency with computer systems and software enables the Medical Receptionist 1 to accurately enter and retrieve patient data, ensuring smooth administrative workflows. Attention to detail and confidentiality are critical when handling sensitive patient information and insurance documentation. Preferred skills like familiarity with EHR systems and medical terminology enhance the ability to support clinical staff and improve patient service quality. Additionally, bilingual skills facilitate communication with a diverse patient population, contributing to a more inclusive and accessible healthcare environment.