Front Desk Medical Receptionist - Ophthalmology Practice

Position Overview

New York & New Jersey Eye Institute is seeking a friendly, professional, and detail-oriented Front Desk Medical Receptionist to serve as the first point of contact for our patients. The ideal candidate will provide exceptional customer service, ensure efficient front-office operations, and support patient scheduling, insurance verification, and administrative functions in ophthalmology practice.

Key Responsibilities

Front Desk & Patient Services

• Greet patients and visitors in a courteous, professional, and welcoming manner.
• Check patients in and out while ensuring accurate demographic, insurance, and contact information.
• Schedule, reschedule, and confirm appointments while maintaining provider schedules efficiently.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Collect copays, deductibles, outstanding balances, and process patient payments.
• Maintain patient records and accurately scan and upload documents into the EMR system.
• Assist patients with forms, referrals, and appointment-related questions.
• Ensure smooth patient flow and a positive patient experience throughout each visit.

Insurance & Administrative Support

• Verify insurance eligibility, benefits, and coverage prior to appointments.
• Coordinate with insurance companies regarding patient coverage and eligibility questions.
• Maintain confidentiality and compliance with HIPAA and practice policies.

Office Operations

• Support daily front-office operations and administrative tasks.
• Communicate effectively with providers, clinical staff, and billing teams to ensure continuity of care.
• Maintain a clean, organized, and professional reception area.
• Contribute to a team-oriented environment focused on patient satisfaction and operational excellence.

Qualifications

• High school diploma or equivalent required.
• Minimum 1–2 years of medical office or healthcare reception experience preferred.
• Experience with insurance verification, referrals, and patient registration.
• Familiarity with Medicare, Medicaid, and commercial insurance plans.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced medical environment.

Preferred Qualifications

• Previous experience in ophthalmology, optometry, or specialty medical practices.
• Knowledge of medical terminology, insurance processes, and healthcare office procedures.
• Bilingual candidates are encouraged to apply.

Compensation

Compensation will be determined based on experience, qualifications, and interview evaluation.