BSO Agent JFK
$21.25 per hourPacific Atlantic Handling Services LLC
Job Description
Job Description
Baggage Services Agent/Ramp - PT Time
Department: Baggage Services Office
Reports to: Baggage Services Manager
Location: JFK, New York
At Pacific Atlantic Handling , we value people that are passionate about providing excellent customer service. Our employees thrive in being part of a team who creates and cultivates professionalism in the workplace. Our focus of expertise is Passenger Service, Operations, Load control, Ramp & Turn-Around Coordinator, Ticket & Sales, Baggage - Lost & Found.
Responsibilities:
- Receiving calls from passengers, customer airlines, handling agents, courier services.
- Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items.
- Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with.
- Processing baggage for re-flight or delivery.
- Communicating and sending tracer messages to relevant Airports to trace passenger baggage.
- Regular monitoring of World Tracer action files.
- Be enthusiastic about offering assistance where needed in all areas of passenger services
- Adhere to PAHS uniform guidelines and codes of conduct.
- Work in a team environment.
Requirements:
- Strong communication and interpersonal skills.
- High School Diploma or Equivalent.
- Must be at least 18 Year of age.
- Previous airline/aviation operational knowledge preferred.
- Capable of lifting 70 lbs. comfortably.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Must be able to stand for long periods of time at the baggage counter area.
- Must be able to speak, read and write in English proficiently.
- Must have strong verbal and written communication skills.
- Must be able to pass all pre-employment medical.
- Must pass random drug test.
- Must pass a 10-year background check as required by US Customs.
Benefits:
- $21.25 an hour to start
- $5.55 an hour HTA (Medical Supplement) or Employer Sponsored Medical, Dental, Vision & Life
- Accrued PTO
$19.19 per hour
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