Lead Courier Logistics Dispatcher

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 2415 N Orange Ave City: Orlando State: Florida Postal Code: 32804 Job Description: Schedule: Monday-Friday 7:30am-4pm Location: 2501 N. Orange Ave, Suite 50, Orlando, 32804 Coordinates routine and STAT lab and non-lab pickups and drop-offs using vehicle tracking and request dispatching software. Manages and monitors a team of drivers for punctuality, responsiveness, and efficiency. Conducts effective resource planning to maximize productivity and assigns vehicles, keys, and handheld devices as needed. Coordinates vehicle maintenance and addresses breakdowns promptly. Utilizes dispatch software to enter requests, dispatch drivers, and track their progress throughout shifts. Provides excellent customer service, handling demanding and difficult customers professionally. Educates customers on various shipping services and resolves customer service issues within guidelines. Adheres to AdventHealth Compliance Plan and regulatory authority rules, protecting patient information confidentiality. Safely transports biological specimens, medical supplies, equipment, and related paperwork according to schedule and department expectations. Maintains security and proper handling of transported items, including patient care records and pharmacy preparations. Assists with training and orientation of new employees and performs general office duties as needed. Performs other duties as assigned to ensure smooth department operations. Other duties as assigned. Knowledge, Skills, and Abilities: Ability to read text and numbers in English, ability to comprehend, measure, reason, match and problem solve. [Required] Ability to learn and apply computer-related applications and programs, including using electronic keyboards and other peripheral devices. [Required] Mature judgment and the ability to handle confidential information within guidelines and applicable regulations. [Required] Ability to communicate verbally and in writing with persons of varied backgrounds in a respectful, effective, and professional manner. [Required] Ability to respond appropriately to buzzers, bells, flashing lights, and pagers. [Required] Ability to interpret and communicate directions utilizing GPS mapping applications. [Required] Must be able to work under pressure and multitask in a fast-paced environment. [Required] Ability to deal with sometimes difficult and demanding customers. [Required] Knowledge of local and surrounding areas. [Required] Ability to manage a shift of multiple drivers especially when supervisors or managers are not around. [Required] Knowledge of the network of facilities and office. [Preferred] Education: High School Grad or Equiv [Preferred] Field of Study: in a business-related field Work Experience: Previous Dispatcher experience [Preferred] Licenses and Certifications: Driver's License (DL) [Required] Forklift and Electric Pallet Jack certification (FKLT) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $17.80 - $28.48 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr