Senior Human Services Manager

: Summary of Position/Objective The Senior Human Services Manager provides leadership and vision for the Human Services team and builds services and support systems to improve the lives of clients. This position ensures day to day operations are running in accordance with established business goals as well as ensuring the achievement of high quality standards. This position builds the client base and provides business growth by providing exceptional services that adapt to the changing needs of the service territory. This position will be based in the Des Moines metro area. The Senior Human Services Manager also provides direct supervision to the Day Program Supervisor and the Supported Employment Supervisor by providing leadership, direction, relaying legislative changes, providing feedback about performance and encouraging community involvement and interaction with community partners. Ensuring compliance with all State and Federal guidelines is an integral part of the responsibilities of this position. The ideal candidate is skilled in conflict management, has extensive leadership experience in leading a team of supervisors, is passionate about making programs successful, and has proven experience in growing and expanding programs. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties include, but are not limited to the following:

• Adhere to and uphold To The Rescue's values and policies.
• Develop and maintain relationships with referral agencies, various funding sources, and case management agencies/CCBs. Respond to RFPs for new business.
• Identify and facilitate acquisition of community resources that may benefit program participants, including available grants and alternative funding sources.
• Monitor and control expenses and ensure efficiency in services, including billable hours and client funding
• Identify safety concerns and implement good safety practices
• Always represent To The Rescue in a positive and professional manner to all clients, coworkers, families and the public
• Function effectively as a member of the Colorado Leadership Team by developing goals and objectives to maximize the independence, growth, and quality of life for our members
• Prepare written and verbal reports as necessary to document and track the success of programs
• Support the execution of the business plan through collaboration with key internal stakeholders to support the growth and development of the organization.
• In conjunction with the Agency Director, review and align policies, procedures, and processes for the departments to which oversight is provided
• Ensure staff training and development is timely and complete.
• Provide program oversight functions related to required daily documentation.
• Support employee development, evaluations, coaching, and counseling in a timely manner.
• Ensure prompt and effective communication takes place between supervisors and employees.
• Spearhead employee retention and facilitate employee acquisition.
• Review weekly schedules to ensure adherence to approved member hours, as well as ensuring employee scheduled hours reflect appropriate employee status within the organization.
• Support compliance of medication administration regulations
• Review and approve all member incident reports and provide feedback for mitigation and action plans.
• Review incident reports for trends and collaborate with teams to improve supports to members served.
• Act as the risk management liaison providing timely feedback and mitigation.
• Demonstrate ethical and professional behavior that reflects the mission and goals of To The Rescue.
• Provide support to talent acquisition to ensure staffing levels are adequate.
• Perform other duties as assigned.

Competencies/Qualifications/Education

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Have knowledge of auditing and monitoring procedures.
• Have working knowledge of applicable laws and regulations affecting Colorado.
• Have working knowledge of privacy laws and regulations.
• Must possess strong leadership skills.
• Proficient with Google and the ability to learn computer programs.
• Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures for scheduling and timekeeping.
• Ability to respond well under pressure.
• Supported Employment Certification(s) preferred
• Must have a bachelor's degree in human services, social work or related field and/or four or more years of related experience.

Certificates/Licenses/Registration The employee must provide and maintain a valid driver's license for the entire duration of their employment and be eligible for the agency's vehicle insurance. Required to drive all agency vehicles which include vans, 15-passenger vans, and buses. Supervisory Responsibility This role supervises the Day Program Supervisor/Employees and the Supported Employment Supervisor/Employees. Work Coverage area Central Iowa- Ames/Des Moines Work Hours Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. This position requires hours that exceed a typical 8-hour work day as needed. The position is available to take calls related to needs of the department. On Call requirement. Work Environment The work environment is consistent with similar office environment settings. Physical Demand The physical demands described here are representative of those that must be met by an employee at all times to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is frequently required to speak and hear
• The employee is frequently required to have manual and finger dexterity to operate a computer
• The employee is frequently required to stand, walk, use hands and fingers to handle or feel objects, tools or controls
• The employee is frequently required to stand for extended periods of time
• The employee is frequently required to sit for extended periods of time while operating a computer
• The employee occasionally uses hand strength to grasp objects
• The employee will frequently lift or move 10 pounds and occasionally lift or move up to 50 pounds
• The employees will occasionally push or pull items such as tables, chairs, boxes, and filing cabinet drawers
• Specific vision requirements for this job include close and distance vision, color vision, peripheral vision, depth perception, ability focus and ability to adjust focus.

Travel Frequent travel within a 25-mile radius is expected for this position. Occasionally travel beyond a 25-mile radius may be required, including out of state travel. IND-IA The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.